Medical Office Coordinator

6 days ago

Glen Burnie, Maryland, United States MedVanta Full time

Job Summary:

The Therapy Front Desk Coordinator is a vital member of the MedVanta team, responsible for ensuring smooth and efficient operations of all therapy front desks. This role requires excellent customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Customer Service: Provide quality customer service to all patients, vendors, and staff members who interact with the front desk.
  • Scheduling and Coordination: Schedule, cancel, and reschedule patient appointments, and contact patients who fail to show up for their appointments.
  • Administrative Tasks: Track visit limits, authorizations, and prescription expiration dates for all patients, and perform daily checks to ensure up-to-date authorizations.
  • Financial Transactions: Collect copayments, coinsurance, deductibles, and self-pay rates from patients, and process payments for supplies.
  • Registration and Documentation: Issue new patient registration paperwork, obtain and track signatures for Medicare Plans of Care and Recertifications, and ensure all necessary paperwork is completed.
  • Communication: Greet patients and staff members, answer phone calls, check voicemails, and respond to voicemails in a timely manner.
  • Reporting and Inventory Management: Run daily, weekly, and monthly reports as required, and monitor inventory of office supplies.
  • Continuous Improvement: Seek ways to improve overall therapy front desk operations and patient satisfaction.

Requirements:

  • Education: High School Diploma or GED required.
  • Certifications: CPR for Healthcare Providers certification required.
  • Experience: 1+ years' experience in administrative roles, preferably in a medical environment.
  • Skills: Strong interpersonal skills, ability to organize and prioritize tasks, proficiency in Windows-based office technologies, and thorough knowledge of CPT and ICD-10 coding procedures.

Physical Demands:

  • Physical Ability: Must be able to sit for long periods, lift up to 25 pounds, and use appropriate body mechanics techniques when performing desk duties.
  • Sensory Requirements: Must have adequate hearing, vision, and communication skills to perform duties in person and over the telephone.

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