Front Desk Representative

6 days ago


Glen Burnie, Maryland, United States Anne Arundel Urology Full time
Job Title: Front Desk Associate

We are seeking an experienced Front Desk Associate to join our team at Anne Arundel Urology. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and their families.

Key Responsibilities:
  • Check in and out patients in a courteous and compassionate manner
  • Coordinate visits with the care team as necessary
  • Document complete and accurate information
  • Perform routine administrative duties, including preparing correspondence, scheduling appointments, and updating information in Electronic Health Records (EHR) systems
  • Mentor and train new staff members
  • Respond to inquiries and requests from patients and staff
Requirements:
  • High school diploma or equivalent required; associate degree in hospitality, business, communications, or related field preferred
  • One year of experience in healthcare service, customer service, or patient-facing role required; one year of experience in patient scheduling and/or call center preferred
  • Excellent written and spoken English skills; bilingual ability an advantage
  • Customer service skills, including empathy, kindness, and respect
  • Ability to work in a fast-paced environment and maintain a professional appearance and attitude
Benefits:
  • Paid holidays and time off
  • Health insurance
  • Uniform provided
Work Environment:

Full-time position, Monday - Friday, 40-hour week with variable shift pattern. Occasional travel between offices required.



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