Front Desk Associate

1 week ago


Glen Mills, Pennsylvania, United States Hampton Inn & Suites Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Hampton Inn & Suites. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Registration: Register guests, obtain necessary information, and establish proper credit.
  • Room Assignments: Assign rooms to guests, ensuring accurate and efficient processing.
  • Guest Assistance: Respond to guest requests for information, assistance, and amenities.
  • Front Desk Operations: Manage front desk operations, including cash handling, credit card processing, and guest communication.
  • Housekeeping Coordination: Communicate with housekeeping to ensure rooms are clean and ready for guests.
  • Safety Deposit Boxes: Issue safety deposit boxes to guests as needed.
  • Reconciliation: Reconcile cash drawers, credit card receipts, and direct bills daily.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Hospitality and/or customer service experience preferred.
  • Communication: Excellent communication and interpersonal skills.
  • Language: Fluent in English, both spoken and written.
  • Physical Demands: Ability to stand for long periods and perform tasks that require physical stamina.

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