Therapy Front Desk Coordinator
3 days ago
We are seeking a highly organized and detail-oriented Therapy Front Desk Coordinator to join our team at MedVanta. As a key member of our front desk team, you will be responsible for providing exceptional customer service to patients, vendors, and staff while ensuring smooth and efficient operations of our therapy front desks.
Key Responsibilities- Provide quality customer service to all patients, vendors, and staff
- Address scheduling patient issues and complaints, and defer to the Therapy Site Lead/Manager when necessary
- Track visit limits, authorizations, and prescription expiration dates for all patients
- Schedule, cancel, and reschedule patient appointments and contact patients who no-show for their appointments
- Check in patients and collect copayment, co-insurance, deductible, self-pay rate immediately upon arrival and payments for supplies prior to patient's departure
- Issue appropriate new patient registration paperwork to new patients and assist them with completion when necessary
- Obtain and track signatures for Medicare Plans of Care and Medicare Recertifications
- Greet people immediately upon entering the clinic and answer phone calls and check voicemails and respond to voicemails every hour
- Complete the daily opening and closing procedures as specified by the practice/billing office
- Run daily, weekly, and monthly reports as required by Site Lead/Manager
- Monitor inventory of office supplies and order or delegate ordering as appropriate and when necessary
- Continuously seek ways to improve overall therapy front desk operations and patient and staff satisfaction
- Communicate with Therapy Site Lead/Manager and Director whenever necessary to keep them informed of any developments, problems, concerns, etc. which occur at the front desk
- High School Diploma or GED required
- CPR for Healthcare Providers certification
- 1+ years' experience in administrative roles, preferably in a medical environment
- Experience and proficiency working with computers and electronic medical records
- Strong Interpersonal Skills - Ability to develop relationships and collaborate in a decentralized organization
- Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results
- Strong oral and written communication skills with excellent self-discipline and patience
- Proficiency in Windows-based office technologies (e.g., Word, Excel)
- Thorough knowledge of CPT & ICD-10 coding procedures
- Thorough knowledge of Medicare and third-party billing
- Thorough knowledge of Workers Compensation insurance its unique features and requirements
- Able to work independently
- Exudes professionalism in presentation
- Must be able to read, write, speak, understand, and communicate in the English language
- Must be able to sit for long periods of time and lift up to 25 pounds
- Must be able to use appropriate body mechanics techniques when performing desk duties
- Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting
- Adequate hearing to perform duties in person and over telephone
- Must be able to communicate clearly to patients in person and over the telephone
- Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens
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