Guest Services Manager

2 weeks ago


Miami, United States Four Seasons Hotels Limited Full time
About Four Seasons:

At Four Seasons, we are driven by our people. Our team is a diverse group of individuals who strive for excellence, continuously pushing the boundaries of service and hospitality. We are dedicated to creating unforgettable experiences for our guests, residents, and partners through a commitment to luxury and genuine care. We understand that the key to delivering exceptional guest experiences lies in fostering a world-class employee experience and a vibrant company culture.

We believe in recognizing familiar faces, welcoming newcomers, and treating everyone we encounter with the respect and kindness we wish to receive. Whether you are part of our team, a guest, or a visitor, our mission is to create lasting impressions that enrich lives. We hold the belief that life is more fulfilling when we connect authentically with those around us.

About the Location:
Experience the perfect blend of urban sophistication and tropical relaxation in Miami. Nestled above the vibrant Brickell Avenue, our hotel offers a unique lifestyle-inspired lobby, delightful dining options, and a serene two-acre pool terrace that invites you to unwind. Enjoy the stunning views of the Miami skyline while being just moments away from the city's dynamic art, dining, and entertainment scenes.

Four Seasons Hotel Miami is a tranquil retreat situated in the heart of Brickell, surrounded by Miami's most beloved neighborhoods. Our hotel features a luxurious pool area, a state-of-the-art fitness center and spa, an impressive art collection, and an acclaimed steakhouse, all while providing guests with insider access to Miami's most captivating destinations.

The Opportunity:
  • Supervise and manage a designated shift at the Front Desk, guiding staff in their responsibilities, which include welcoming and registering guests, explaining accommodations, and establishing payment methods.
  • Facilitate guest check-outs, preparing and clarifying bills as needed.
  • Address a wide range of guest inquiries by accurately assessing their needs and providing personalized recommendations to ensure maximum satisfaction while adhering to Four Seasons' standards.
Preferred Qualifications and Skills:
  • Experience in Front Office or Guest Experience roles, or equivalent experience in the hospitality sector.
  • Exceptional communication and interpersonal skills.
  • Ability to manage multiple tasks simultaneously with a passion for service and hospitality.
  • Familiarity with computer systems, including Opera, and a willingness to assist with various tasks to promote teamwork.
  • Flexibility to work overnight shifts, weekends, and holidays.
Benefits for Four Seasons Employees:
  • A dynamic employee culture that encourages authenticity.
  • Comprehensive training and development programs to enhance your skills.
  • Diverse employee engagement events throughout the year.
  • Exclusive discounts and travel opportunities with Four Seasons.
  • Competitive compensation and benefits package (including Medical, Dental, Vision, and Retirement Plan).
  • And much more.
Visa Requirements:

Authorization to work in the US is required unless the candidate currently holds a managerial position at a Four Seasons location. Current managers may be eligible for L-1 visa sponsorship.

Four Seasons is an Equal Opportunity, Affirmative Action employer. We encourage applications from minorities, women, veterans, and individuals with disabilities. To view the 'EEOC is The Law' Information poster, please visit the appropriate website.

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