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Guest Services Manager

2 months ago

Miami, United States Elwyn Full time
Position Overview

The Front Desk Supervisor plays a crucial role in managing the daily operations of the front desk team. This position requires a strong leader who can effectively oversee staff while ensuring exceptional service delivery.

Key Responsibilities
  • Supervise and guide all front desk personnel to maintain high standards of customer service.
  • Demonstrate the ability to work autonomously, showcasing strong decision-making skills.
  • Exhibit excellent communication abilities, both on the phone and in person, to enhance guest interactions.
  • Maintain a keen attention to detail while managing multiple tasks efficiently.
Essential Skills

The ideal candidate will possess:

  • Strong interpersonal skills to foster a positive team environment.
  • Proficient management capabilities to lead and motivate staff.
  • Exceptional customer service skills to address guest inquiries and concerns.

This role is vital for ensuring that the front desk operates smoothly and effectively, contributing to the overall success of Elwyn.