Guest Services Manager

2 weeks ago

North Miami Beach, Florida, United States Newport Beachside Hotel & Resort Full time

Property Overview:

The Newport Beachside Hotel & Resort, situated in a picturesque coastal location, is on the lookout for dedicated professionals to enhance our team. As a prospective candidate, you will have the chance to work in a premier beachfront establishment that prides itself on delivering outstanding service and a tropical getaway experience for our guests. With a variety of roles available in guest services, housekeeping, dining, wellness, and more, there are numerous pathways for career advancement and personal growth. Our resort features breathtaking ocean vistas, contemporary facilities, and a vibrant ambiance, fostering an exhilarating work environment. As a member of the Newport Beachside Hotel & Resort team, you will play a crucial role in providing exceptional service to our guests, working in a stunning beachfront setting, and contributing to a prestigious hospitality brand. Join us in crafting unforgettable hospitality experiences and become a valued member of our team.

Position Summary:
Are you an energetic and customer-oriented individual with a strong passion for the hospitality industry? We invite you to join our team as a Guest Services Manager, where you will oversee our guest services team in delivering unparalleled service. With your enthusiasm, leadership abilities, and commitment to excellence, you will ensure seamless operations at the front desk and create memorable experiences for our esteemed guests. Take the next step in your professional journey and be part of a team that prioritizes excellence, growth, and collaboration.

Key Responsibilities:

  • Oversee guest services operations, including check-in, check-out, and guest relations.
  • Inspire and guide the guest services team to deliver outstanding customer experiences.
  • Address guest inquiries, concerns, and special requests with professionalism and efficiency.
  • Facilitate training and onboarding for new guest services staff members.
  • Ensure accuracy and thoroughness of guest reservations and billing details.
  • Collaborate with various departments to resolve guest issues and enhance overall guest satisfaction.
  • Maintain a tidy and organized guest services area.
  • Monitor adherence to hotel policies and procedures.

Join our team as a Guest Services Manager and elevate your hospitality career. With your leadership skills and dedication to service, you will motivate and empower our guest services team to create memorable experiences for our valued guests.

Qualifications:

  • Previous experience in cash handling is essential.
  • High School diploma or G.E.D. equivalent is required.
  • Effective communication skills with the public and fellow team members.
  • Proficiency in reading, writing, and speaking English.
  • Minimum of six months experience in guest services.
  • Strong computer literacy.
  • Availability for a flexible schedule, including evenings and weekends.

Benefits:
The Newport Beachside Hotel & Resort is part of a distinguished hospitality management group that oversees a variety of hotels, restaurants, and entertainment venues across the country. Our company is known for its unique management style that combines the personal touch of a small business with the extensive resources of a larger organization. We are committed to delivering value to our team members and their families through a comprehensive benefits program, which includes:

  • Multiple tiers of medical coverage.
  • Dental and vision insurance.
  • 24/7 telehealth services.
  • Complimentary maintenance medications.
  • Pet insurance options.
  • Discounts on hotel stays.
  • Tuition reimbursement programs.
  • Paid time off, including vacation, sick leave, bereavement, and holidays.
  • 401K matching contributions.

Working with us is more than just a job; it’s a calling. It’s a blend of career and passion, where every role contributes to redefining the quality of hospitality we provide to our guests and each other.

Equal Opportunity Employer:
We are an equal opportunity employer and welcome applicants from all backgrounds.

Drug-Free Workplace:
We maintain a drug-free workplace and require pre-employment drug testing and background checks.

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