Guest Services Manager

2 months ago


Miami, United States Elwyn Full time
Position Overview

The Guest Services Manager is responsible for supervising all personnel at the front desk. This role requires a high level of independence and the ability to operate without direct oversight.

Key Responsibilities
  • Manage and lead the front desk team to ensure exceptional service delivery.
  • Exhibit strong communication skills, both verbal and written, to effectively interact with guests and staff.
  • Demonstrate excellent telephone etiquette and customer service capabilities.
  • Maintain attention to detail while handling multiple tasks efficiently.
Qualifications

The ideal candidate will possess:

  • Proven experience in a supervisory role within a customer service environment.
  • Strong management skills to guide and motivate team members.
  • A commitment to providing outstanding guest experiences.

This position is essential for ensuring that all front desk operations run smoothly and that guests receive the highest level of service.



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