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Guest Services Coordinator

2 months ago

Miami, Florida, United States TMZ Events Full time
Job Overview

Position: As a Guest Services Coordinator at TMZ Events, you will serve as the initial point of contact for our guests, ensuring a welcoming atmosphere and facilitating a seamless experience from their arrival onward. Your role is vital in creating a positive and unforgettable event atmosphere.

Key Responsibilities
  • Welcome and greet guests upon their arrival at the reception area.
  • Manage incoming phone calls and route them to the correct departments or individuals.
  • Provide detailed information regarding events, services, and amenities available at TMZ Events.
  • Oversee the check-in and check-out processes, ensuring efficiency and satisfaction for all guests.
  • Address inquiries, resolve guest concerns, and escalate issues to management as needed.
  • Maintain a clean and professional reception area, organizing materials and ensuring adequate supplies.
  • Collaborate with event staff to meet guest needs promptly and effectively.
Qualifications
  • High school diploma or equivalent required.
  • Prior experience in customer service, hospitality, or reception roles is advantageous.
  • Exceptional communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Familiarity with office equipment, including computers and telecommunication systems.
  • Ability to maintain composure and professionalism in high-pressure situations.
Benefits
  • Competitive salary with potential for career advancement.
  • Weekends off to promote work-life balance.
  • Opportunities for training and professional growth.
  • A collaborative and supportive workplace culture.
  • Employee discounts on event tickets and merchandise.