Guest Services Manager
2 months ago
We are seeking a dedicated and enthusiastic Front Desk Supervisor to enhance our operations at a premier hotel. In this pivotal role, you will ensure exceptional service delivery to our guests while adhering to all brand and organizational standards. Your proactive and attentive approach will significantly contribute to elevating the overall guest experience.
- Deliver outstanding service to guests consistently
- Facilitate efficient check-in and check-out processes with a welcoming demeanor
- Manage guest correspondence and messages in accordance with established protocols
- Acquire comprehensive knowledge of hotel personnel, room layouts, pricing, and sales strategies
- Process reservation requests promptly and accurately
- Operate the switchboard while adhering to telephone etiquette
- Oversee room availability and assist with revenue management
- Administer guest safe deposits in line with company procedures
- Ensure the lobby and front desk areas are clean and well-maintained
- Understand emergency and security protocols
We provide competitive compensation and a comprehensive benefits package for full-time employees, which includes medical, dental, and vision insurance, life insurance, disability options, a 401K plan, tuition assistance, and discounted room rates at Concord-managed properties. Our organizational culture emphasizes Quality, Integrity, Community, Profitability, and Fun, fostering a positive work environment for all team members.
If you take pride in your contributions and aspire to be part of a supportive work environment, consider the opportunity to serve as a Front Desk Supervisor. We are committed to the growth and well-being of our associates.
We are proud to be an Equal Opportunity Employer dedicated to maintaining a drug-free workplace.
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