Centralized Services Operations Manager

4 days ago


Tempe, Arizona, United States One Medical Full time

About One Medical

One Medical is a leading healthcare organization that is revolutionizing the way patients receive medical care. Our mission is to provide high-quality, patient-centered care that is accessible, affordable, and enjoyable.

The Opportunity

We are seeking a highly skilled and experienced Centralized Services Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing the day-to-day operations of our centralized services team, ensuring that patients receive timely and effective support.

Key Responsibilities

  • Team Management: Lead and manage a team of centralized support specialists, providing guidance, coaching, and feedback to ensure they are meeting their performance goals.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
  • Quality Assurance: Monitor and audit interactions to ensure quality, compliance, and patient satisfaction.
  • Communication: Develop and maintain effective communication channels with patients, team members, and leadership to ensure seamless operations.
  • Strategic Planning: Collaborate with leadership to develop and implement strategic plans to achieve business objectives.

Requirements

  • Experience: 5+ years of relevant experience in healthcare operations, with a minimum of 2 years of experience managing high-performing teams in a healthcare setting.
  • Skills: Strong written and verbal communication skills, ability to remain calm and in control in all situations, advanced customer/patient focus and service skills, and experience developing talent through mentorship and coaching.
  • Education: Bachelor's degree in a related field, such as healthcare administration or business.

What We Offer

  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision plans.
  • Professional Development: Opportunities for professional growth and development, including training and education programs.
  • Culture: A dynamic and supportive work environment that values diversity, equity, and inclusion.

How to Apply

If you are a motivated and experienced healthcare professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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