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Embedded Global Security Operations Manager
2 months ago
Crisis24, a leading integrated risk management and crisis response firm, serves the world's most influential people, brands, and organizations. Our advanced Global Operation Centers and skilled team of intelligence analysts offer highly specialized services, security, and consulting, powered by technology and AI.
Job SummaryWe are seeking an exceptional leader to join our team as an Embedded Global Security Operations Manager. This role requires strong leadership under pressure, unwavering integrity, and a protective mindset. The successful candidate will effectively implement a tight operating rhythm, maintain global situational awareness, and drive unrivaled customer service and support.
Key Responsibilities- Lead a team of analysts in a Global Operations Center, setting the tone for exceptional performance and teamwork.
- Deliver world-class service and support to internal customers, ensuring their needs are met and exceeded.
- Accurately and consistently identify, track, and report risk event information, meeting deadlines and exceeding expectations.
- Coordinate and lead staffing of our 24/7 operations, ensuring seamless coverage and effective resource allocation.
- Execute the travel risk management program, including monitoring, alerting, briefing, and support, to ensure the safety and security of our clients.
- Be responsible for global incident and emergency management, providing critical support and guidance during crises.
- Centrally manage access, video, environmental sensors, and associated alarms across the enterprise, ensuring seamless integration and effective monitoring.
- Manage relevant training, drills, and process improvement initiatives, ensuring our team is equipped to handle emerging threats and challenges.
- Partner with Incident Responders during emergencies, providing overwatch and central support to ensure effective response and resolution.
- Produce and deliver regular and ad hoc briefings, providing critical information and insights to stakeholders.
- Bachelor's degree or equivalent work experience within a Global Security Operation Center, including experience with the Everbridge Suite, Anvil, and Genetec.
- Exceptional leadership skills, with the ability to positively motivate and influence team members and cross-functional partners.
- Experience recruiting and conducting interviews, with a proven track record of identifying and hiring top talent.
- Experience creating and populating weekly schedules, with skills in operating scheduling and expense operating systems.
- Experience managing access control, video surveillance, communications/radio, mass notification, and risk monitoring systems.
- Driven with a strong bias for action, with demonstrated experience setting and achieving aggressive performance objectives.
- Thrives in high-operating tempos, with the ability to mentor teams through stressful conditions.
- Resilient and able to adapt to dynamic and high-stress situations quickly, with excellent critical thinking skills and attention to detail.
- Exceptional written and oral communication skills, with the ability to communicate at the appropriate level for a given audience.
- Flexible scheduling environment, with the ability to work nights, weekends, and holidays as operational needs dictate.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
