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Operations Manager

2 months ago

Tempe, Arizona, United States Peachtree Group Full time

The Assistant General Manager at Peachtree Group is responsible for ensuring the efficient operations of the Front Desk, Food and Beverage, Housekeeping, and Engineering Departments. They are committed to providing all guests with quality service and a clean and safe environment throughout their stay, while effectively managing expenses and maximizing service levels.

  • Respond to all guest requests, complaints, and/or accidents presented at the Front Desk or through reservation, comment cards, letters, and/or phone calls in an attentive, efficient, and courteous manner. Follow-up to ensure guest satisfaction.
  • Maximize room revenue and occupancy by reviewing status daily. Ability to analyze variances, monitor credit card reports, and maintain close observation of daily house count.
  • Prepare team member schedules according to business forecast, payroll budget guidelines, and productivity requirements.
  • Have effective interviewing skills and ability to recruit team members.
  • Operate all aspects of the front office system, including software maintenance, report generation, and analysis, and simple programming.
  • Be knowledgeable about the accident prevention program, including safety committee, education/enforcement, and communication of safety issues through department meetings.
  • Be able to effectively investigate, report, and follow-up on employee and guest accidents.