Front Office Operations Supervisor

1 week ago


Louisville, Kentucky, United States UofL Health Full time

Position Overview:

Role: Supervisor, Front Office

About UofL Health:

UofL Health is a prominent multi-specialty healthcare provider in the Kentuckiana area, encompassing a vast network of over 700 healthcare professionals across 200 locations and 78 specialties. Our team is dedicated to delivering exceptional care to patients of all ages, from children to seniors, with a focus on compassion and expertise. Our academic providers are also educators and researchers at the UofL School of Medicine, contributing to the training of future healthcare professionals and advancing medical research.

Key Responsibilities:

  • Oversee and manage the front desk and medical assistant teams, ensuring efficient operations including patient registration and processing.
  • Supervise front desk receptionists and scheduling personnel, with potential oversight of medical assistants.
  • Design and implement onboarding training programs for new staff members.
  • Coordinate scheduling for interdisciplinary evaluations to optimize departmental efficiency.
  • Collaborate with administrative and clinical teams to enhance clinical scheduling for productivity while maintaining high-quality patient care.
  • Manage clinical schedule blocks within the electronic health record system, ensuring alignment with family availability.
  • Act as a liaison with external agencies regarding scheduling matters.
  • Communicate with billing agents to resolve authorization issues impacting schedules.
  • Perform additional duties as required.

Qualifications:

  • High school diploma or GED is required.
  • Five years of experience in a healthcare environment, or an associate's degree with three years of relevant experience.
  • Preferred: Three years of supervisory experience.
  • Preferred: Certification in Basic Life Support.

Essential Skills and Abilities:

  • Exceptional verbal and written communication skills.
  • Strong organizational skills with the ability to manage multiple tasks effectively.
  • Proficient in using electronic medical records while ensuring patient confidentiality.
  • Critical thinking and decisive judgment capabilities, with the ability to work independently in a dynamic environment.
  • Dependable, motivated, and a collaborative team player.

Work Environment:

  • Standard medical office setting.

Additional Information:

  • Successful candidates will complete an electronic I-9 verification upon hire.
  • Only candidates whose qualifications align closely with our requirements will be contacted.
  • UofL Health is an Equal Opportunity Employer.
  • Current employees must adhere to the internal transfer policy.


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