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Guest Services Supervisor

2 months ago

Louisville, Kentucky, United States AJS Hotels Full time
Job Overview

AJS Hotels is renowned for its commitment to providing exceptional hospitality experiences. Our properties are designed to offer a welcoming and comfortable atmosphere, ensuring that guests enjoy their stay with us. We pride ourselves on delivering outstanding customer service and value through our comprehensive offerings.

We are currently seeking a Front Desk Supervisor to oversee our front office operations. This role is crucial in maintaining our high standards of service and ensuring guest satisfaction.

Key Responsibilities:
  • Uphold the standards of service established by AJS Hotels.
  • Monitor daily reservations and manage room allocations effectively.
  • Utilize upselling techniques to enhance guest experiences and promote hotel services.
  • Welcome and register guests in a courteous and efficient manner.
  • Stay informed about room rates, packages, and promotions.
  • Develop a comprehensive understanding of room types, amenities, and hotel features.
  • Address guest complaints with professionalism and escalate issues as necessary.
  • Organize and manage front office operations, ensuring smooth workflow.
  • Train and supervise front office staff to maintain service excellence.
  • Perform additional duties as required.
Qualifications:
  • High School Diploma or equivalent is required.
  • A minimum of 5 years of experience in the hospitality industry.
  • Basic math skills and familiarity with cash handling procedures.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Maintain a positive and professional demeanor at all times.
  • Knowledge of the local area is preferred.
  • Ability to collaborate with all levels of management.
  • Capable of meeting deadlines in a fast-paced environment.
  • Flexible availability, including nights and weekends.

Please note that this job description is not exhaustive and may be subject to change. Responsibilities may evolve based on business needs.

Job Type:

Full-time

Compensation:

Starting at $16.00 per hour

Benefits Include:
  • 401(k) with matching
  • Dental and health insurance
  • Employee assistance program
  • Discounts for employees
  • Flexible spending accounts
  • Life and vision insurance
  • Paid time off
  • Retirement plans
Work Environment:

In-person setting

Education:

High school diploma or equivalent preferred

Experience:
  • Supervisory experience: 2 years preferred
  • Front desk experience: 1 year preferred
  • Customer service experience: 2 years preferred
  • Hotel experience: 1 year preferred