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Healthcare Front Office Associate

2 months ago

Louisville, Kentucky, United States Spero Health Full time

Position Title: Front Desk Coordinator

Job Type: Full-time

Overview: This role is for a Front Desk Coordinator dedicated to the mission of Saving Lives, Instilling Hope, and Restoring Relationships within a collaborative team that supports patients undergoing counseling, case management, and medically assisted treatment. At Spero Health, we believe that optimal outcomes are achieved through holistic care.

Key Responsibilities:

  • Answer incoming calls with professionalism and courtesy.
  • Open the clinic and warmly welcome patients, ensuring a hospitable and clean environment.
  • Provide comfort and support to patients and their significant others.
  • Schedule follow-up appointments for patients in person and over the phone, documenting all interactions in the medical record.
  • Maintain cleanliness and organization of the front desk and lobby area.
  • Coordinate patient flow with all members of the multidisciplinary team.
  • Ensure proper filing and management of patient records.
  • Utilize computer systems effectively for scheduling, modifying, or canceling appointments, and for necessary documentation.
  • Conduct daily financial summaries and balance payments received.
  • Order, organize, and stock educational materials for patient use.
  • Collaborate with team members to enhance patient experience and ensure continuity of care.
  • Assist the team in maintaining accountability for treatment programs and patient compliance.
  • Ensure adherence to HIPAA and CFR 42 part 2 regulations.

Qualifications:

Education: High school diploma or GED from an accredited institution.

Experience: Background in medical and office administration, along with customer service experience demonstrating attention to detail.

Benefits:

  • Medical, Dental, and Health Savings Account options.
  • Vision, Life, and Disability insurance fully covered by the company.
  • Generous paid time off and holidays.
  • 401(k) retirement plan with company matching.
  • Wellness Programs including Fitness Reimbursement and Smoking Cessation support.
  • Employee Assistance Program (EAP).
  • Discounts available through Tickets at Work.

Career Development: We provide opportunities for growth and encourage our team members to explore new avenues for advancement within the organization.