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Front Office Specialist

2 months ago

Louisville, Kentucky, United States Coal Creek Physical Therapy Full time

Join Our Team at Coal Creek Physical Therapy

We are currently seeking a dedicated and enthusiastic Patient Services Representative to enhance our front desk operations. This role is vital in ensuring that our patients receive exceptional service and support throughout their physical therapy journey.

Key Responsibilities:

  • Manage incoming phone inquiries with professionalism.
  • Schedule patient appointments efficiently.
  • Process co-payments and maintain accurate financial records.
  • Welcome patients warmly, fostering a friendly atmosphere in our clinic.
  • Perform follow-up communications and maintain organized logs and data.
  • Assist in patient care activities, including Ultrasound, Electrical Stimulation, and traction, while also supporting with laundry and gym organization as a PT-Aide.

Ideal Candidate Profile:

  • Passionate about delivering high-quality customer service to enhance patient well-being.
  • Thrives in a collaborative team environment.
  • Exhibits strong multitasking and communication abilities.
  • Detail-oriented with excellent organizational skills.
  • Committed to maintaining accurate documentation and billing practices.
  • Open to ongoing training in patient interaction and communication techniques.
  • Enthusiastic about contributing to clinic growth through community outreach and health events.

Benefits of Joining Us:

  • Comprehensive paid training programs.
  • Engaging team-building activities.
  • Staff meetings with complimentary lunch.
  • Celebrations for achieving milestones.
  • Annual holiday party and summer team-building event.
  • Full-time employees enjoy:
    • 100% coverage of Health Insurance.
    • Dental and Vision Insurance options available at employee cost.
    • Simple IRA Matching with a 3% contribution every pay period.
    • 6 Paid Holidays annually.
    • 3 weeks of Paid Time Off (PTO) to start, increasing by 2 days every 2 years.

Position Details:

  • Available as a full-time or part-time role.
  • Competitive salary starting at $15/hour, with an additional monthly production bonus.
  • Prior experience in a medical or customer service setting is advantageous but not mandatory.
  • Opportunities for promotions and career advancement.

If you are looking to be part of a dynamic team dedicated to patient care, we would love to hear from you