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Office Operations Specialist

2 months ago

Louisville, Kentucky, United States Ellis and Badenhausen Ortho Full time
Join Our Team at Ellis & Badenhausen Orthopaedics, PSC

At Ellis & Badenhausen Orthopaedics, PSC, we understand that our success is driven by our dedicated team members. We are committed to delivering exceptional orthopedic care to the Louisville community while prioritizing patient-centered service.

Position Title: Front Desk Coordinator

Reports to: Office Manager

What We Offer:
  • Competitive salary and comprehensive benefits package, including a 401k and profit-sharing plan.

Role Overview:
The Front Desk Coordinator plays a crucial role in our office, managing patient and physician schedules, as well as handling essential administrative tasks such as bookkeeping, file management, and office organization. We seek a professional who values compassionate service and believes in treating patients as individuals rather than mere numbers. This position requires effective multitasking while ensuring personalized attention to each patient.

Key Responsibilities:
  • Open the office daily following established protocols.
  • Schedule patient appointments, providing necessary information and options while adhering to physician-approved guidelines.
  • Address patient inquiries, provide directions, and fulfill various customer service needs.
  • Manage a high volume of incoming calls, ensuring timely responses in line with clinic standards.
  • Ensure the creation and review of all patient EHR charts, attaching necessary documentation.
  • Verify patient demographic and insurance details, ensuring compliance with protocols.
  • Communicate financial policies to new patients and refer them to the billing office as needed.
  • Ensure all patient paperwork is completed prior to appointments, preparing charts for clinical staff.
  • Inform patients in the waiting area of any delays in physician schedules.
  • Screen visitors and respond to routine information requests.
  • Maintain the fax machine and distribute incoming faxes promptly.
  • Sort and direct incoming reports to the appropriate physician.
  • Keep accurate records of patient interactions and information.
  • Input patient and insurance data into the system as required.
  • Utilize statistical tools and reports for data management.
  • Collaborate with other departments to ensure effective patient care management.
  • File charts appropriately after clinician review.
  • Handle point-of-service payment collections efficiently.
  • Operate office equipment, including copy and fax machines.
  • Utilize scheduling software for appointment management.
  • Scan patient information and manage documentation effectively.
  • Prepare fee tickets and ensure readiness for the next business day.
  • Balance and close the daily money collection journal.
  • Communicate effectively with team members using email and internal messaging systems.
  • Foster a cooperative work environment with colleagues, management, and patients.
  • Promote a positive image of the facility to all stakeholders.
  • Demonstrate problem-solving skills and sound decision-making abilities.

Qualifications:
  • High school diploma or GED certificate.
  • Proficient typing skills.
  • Experience in a medical office setting.
  • Excellent verbal and written communication skills.
  • Strong computer skills, including familiarity with word-processing software.
  • High ethical standards and integrity.
  • Knowledge of medical terminology.
  • Willingness to support and uplift colleagues.

Equal Opportunity Employer:
Ellis & Badenhausen Orthopaedics, PSC is an equal opportunity employer. We welcome applications from all qualified individuals without regard to race, creed, gender, marital status, sexual orientation, color, religion, national origin, age, disability, veteran status, or any other status protected by law. Applicants must be eligible to work in the USA.