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Front Desk Supervisor

2 months ago

Louisville, Kentucky, United States Holiday Inn Express & Suites Louisville Downtown Full time

Job Summary

We are seeking a highly skilled and experienced Hotel Front Office Manager to join our team at Holiday Inn Express & Suites Louisville Downtown. As a key member of our hotel staff, you will be responsible for overseeing the front desk operations and ensuring that our guests receive exceptional service.

Key Responsibilities

  • Compile and analyze occupancy data and financial reports for the General Manager to inform business decisions.
  • Manage and balance the front desk budget, ensuring efficient use of resources.
  • Provide friendly, efficient customer service through in-person and phone interactions, resolving issues to guests' satisfaction.
  • Hire, train, and supervise front desk personnel, promoting excellent customer service and enforcing hotel regulations.
  • Direct front desk activities, ensuring quality customer service that meets our high standards of excellence.

Requirements

  • At least one year of experience in the hospitality industry, preferably in a front office management role.
  • Strong leadership skills, with the ability to motivate and train a team.
  • Excellent communication and multitasking abilities, with proficiency in Microsoft Word and Excel.
  • A high school diploma or equivalent certification is required.