Retail Sales Specialist
2 weeks ago
Eastern Mountain Sports is a prominent retailer in the outdoor apparel and equipment sector, known for its exceptional brands, value, and customer service. With numerous locations across the Northeast, we are dedicated to providing an exciting environment for both our customers and our team members. If you thrive in a diverse workplace where outstanding contributions are acknowledged and rewarded, this opportunity is for you
As a Retail Sales Specialist, your primary responsibility will be to deliver an unforgettable shopping experience for every visitor while aiming to meet daily and weekly sales targets. Collaborating with the Eastern Mountain Sports Team, you will utilize your expertise to recommend the most suitable products to fulfill our customers' needs, whether they are seeking outdoor gear, active wear, or footwear. In addition to engaging with customers on the sales floor, you will also receive training as a cashier to enhance the overall customer experience. Teamwork is integral to our culture, and success in this role may lead to advancement opportunities.
Compensation & Employee Benefits
- Competitive pay based on experience
- Employee discounts on products
- Training opportunities with product discounts
- Recognition and rewards programs
• Welcome every customer warmly and consistently
• Initiate friendly conversations to assess customer needs
• Address customer inquiries effectively
• Drive sales through suggestive selling techniques
• Maintain assigned areas to meet store standards, including organization and merchandise placement
• Perform various tasks as assigned, such as price checks and merchandise transfers
• Adhere to all company initiatives and meet established goals
• Follow all company policies and procedures
• Complete all required training
Additionally, when working at the front-end:
• Accurately process customer transactions, ensuring quality control
• Maintain the register area according to store standards
• Meet all company standards and initiatives
Qualifications:
A flexible schedule is required, including evenings, weekends, and holidays. Availability for overnight shifts may be necessary for those 18 and older.
• Friendly and outgoing personality with a strong customer service focus
• Previous retail experience, particularly in outdoor or footwear sales, is preferred but not mandatory
• Excellent communication skills
• Ability to engage in suggestive selling and persuade customers
• Capability to work independently as well as collaboratively within a team
• Bilingual skills are a plus
• Minimum age requirement: 16
Eastern Mountain Sports is an equal opportunity employer offering dynamic career paths and generous employee discounts.
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