Customer Service Sales Specialist

2 weeks ago


Middletown, Connecticut, United States US Electrical Services Full time
Join Our Team at USESI
U.S. Electrical Services, Inc. is the leading independent electrical wholesale distributor in the nation, with a legacy of over a century, extensive inventory exceeding $100M, and a workforce of more than 1,500 dedicated employees.

Position Overview:
We are seeking a driven and enthusiastic Counter Sales Associate to be part of our dynamic team. This role is essential in ensuring customer satisfaction and operational efficiency.

Key Responsibilities:
- Assist customers at the sales counter and through various communication channels.
- Address operational inquiries and issues promptly.
- Collaborate with team leaders to reduce customer wait times effectively.
- Monitor and track customer orders to enhance processing efficiency.
- Manage returns from customers and vendors while adhering to deadlines.
- Provide administrative support to the Distribution Leadership team.

Qualifications:
- Previous experience in sales, particularly within the electrical sector, is advantageous but not mandatory.
- A High School diploma or GED is required.
- Strong communication skills, both written and verbal, are essential.
- Ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office Suite is necessary.
- Capability to lift up to 60 pounds.

Employment Type:
Full-time

At USESI, we are committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences. Our comprehensive benefits package is designed to support our employees and enhance their quality of life, including:
- Medical, Dental, Vision, and Prescription coverage
- Paid parental leave
- Telemedicine services
- Matching 401(k) plan
- Company-paid Life Insurance and AD&D
- Supplemental Life Insurance options
- Short and Long Term Disability coverage
- Flexible Spending Accounts
- Generous paid time off policies
- Employee Assistance Program (EAP)
- A variety of voluntary benefits, including identity theft protection.

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