Retail Sales Representative

3 days ago

Middletown, Connecticut, United States GP Mobile Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Representative to join our team at GP Mobile, an Authorized T-Mobile Retailer. As a Retail Sales Representative, you will be responsible for providing exceptional customer service and sales support to our customers, while building strong relationships with our team members and partners.

Key Responsibilities:
  • Builds proficiency in serving and selling to customers, while providing a world-class customer experience and building loyalty.
  • Helps customers pick up where they left off in their shopping journey, whether online, through customer care or in-store.
  • Explains individual needs and provides hands-on demonstrations of the latest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love.
  • Approaches service and sales needs with composure, integrity, and compassion.
  • Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate the benefits of T-Mobile plans and services.
  • Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
  • Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
Requirements:
  • Passionate customer advocate with the desire to be themselves when connecting and having fun doing it.
  • Competitive drive and proven ability to succeed in a fast-paced sales environment.
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
  • Effective at balancing customer needs and performance goals.
  • 6 months of customer service and/or sales experience, retail environment preferred.
What We Offer:
  • Competitive base pay plus milestone bonuses.
  • Benefits for part-time and full-time associates.
  • Medical, dental and vision benefits.
  • Generous paid time-off programs.
  • Phone service discounts.
  • Serious growth potential for your career.

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