Facilities Operations Manager

2 days ago


Cambridge, Massachusetts, United States ACL Digital Full time
Job Summary

We are seeking a highly skilled and experienced Facilities Operations Manager to join our team at ACL Digital. As a key member of our facilities management team, you will be responsible for overseeing the daily operations of our custodial services, ensuring that our facilities are clean, safe, and well-maintained.

Key Responsibilities
  1. Operations Management: Develop and implement effective cleaning schedules and routines to meet customer expectations for cleanliness and sanitary conditions.
  2. Training and Development: Provide hands-on training to custodians in effective cleaning procedures, proper use of equipment and cleaning solutions, and environmental health and safety regulations.
  3. Customer Service: Communicate effectively and consistently with custodial staff, community members, and customers to ensure excellent customer service.
  4. Green Cleaning: Implement Green Cleaning procedures and train custodians in Green Cleaning techniques in accordance with our Green Cleaning Program.
  5. Supervision: Assign and supervise work performed by hourly custodial employees and sub-contracted cleaning services.
  6. Quality Control: Perform regular cleaning quality inspections for all areas and document inspection results.
  7. Employee Management: Manage employee performance, provide counsel or disciplinary actions as necessary, and demonstrate sound judgment in the application of performance management.
  8. Compliance: Ensure compliance with all Departmental, University, and governmental procedures, policies, and regulations.
Requirements
  • Education: High school diploma or equivalent work experience required.
  • Experience: Two to three years of supervisory experience in a customer-focused custodial operation required.
  • Skills: Excellent verbal and written communication, organizational, and time management skills required. Demonstrated proficiency with various computer software systems and applications such as Microsoft Office (Word, Excel, Outlook) and web-based applications required.


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