Office Manager/Production Coordinator

4 days ago


Maumee, Ohio, United States Floor Coverings International of Greater Toledo Full time
About Floor Coverings International of Greater Toledo

Floor Coverings International of Greater Toledo is a leading mobile flooring company in North America, with a unique shop-at-home model that allows customers to get perfect new floors without leaving their home.

Job Summary

We are seeking an experienced Office Manager to join our team. The successful candidate will be responsible for leading the scheduling and overseeing the installation of projects, assisting with marketing efforts, and providing exceptional customer service.

Key Responsibilities
  • Marketing & Customer Relations
    • Promptly and properly schedule all leads to appointments for sales team.
    • Follow up on open proposals as needed.
    • Support and participate in home shows.
    • Support local marketing efforts as needed.
    • Keep show room and office organized and presentable.
    • Assist in development, management & delivery of local marketing tactics.
    • Resolve customer conflicts.
  • Financials
    • Complete job costing reports within 24 hours of completing an installation.
    • Track, prepare and manage timely payment and invoices of business related expense.
  • Production
    • Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
    • Order all product needed for jobs accurately and follow up on delivery.
    • Pick and delivery materials to job sites when needed
    • Schedule the job to meet the schedule of customer and installers.
    • Communicate with installers and customer on start dates and times.
    • Update the customer with ongoing details of installation and job progress.
    • Discuss and obtain written permission for any changes in contracted work.
    • Confirm scope of work and compensation with installers prior to start of job.
    • Update InspireNet daily with status of job and upcoming schedule.
  • Continuous Improvement
    • Attend weekly meeting with Franchise Owner at scheduled time.
    • Submit GS&R Prep form weekly via email.
    • Work weekly and monthly to meet goals.
    • Be available to attend training seminars at owner's discretion.
    • Make decisions and act in accordance with Floor Coverings Internationals core values and mission.
Qualifications
  • Strong communication skills, particularly over the phone.
  • Organized, detail oriented, and able to multi-task.
  • Able to work independently without supervision.


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