Patient Service Coordinator

6 days ago


Maumee, Ohio, United States ProMedica Full time

About ProMedica

As a leading healthcare organization, ProMedica is dedicated to delivering exceptional patient care and service. Our team of healthcare professionals is committed to providing a patient-centered approach to care, ensuring that every individual receives the highest level of service and attention.

Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Coordinator to join our team. The successful candidate will be responsible for providing exceptional patient service, coordinating clinical operations, and supporting our healthcare team.

Key Responsibilities

  • Patient Service
    • Immediately greet patients and visitors, providing a warm and welcoming experience.
    • Register new patients and verify patient demographics and insurance information.
    • Answer and/or triage patient telephone calls, recording complete and accurate messages.
  • Clinical Operations
    • Coordinate the scheduling of patient appointments, ensuring timely and efficient service.
    • Reschedule patients for follow-up appointments as requested by providers.
    • Collect co-payments, deductibles, or visit fees, as well as outstanding balances.
  • Communication and Teamwork
    • Communicate professionally with patients, providers, and coworkers at all times.
    • Support internal and external customers to maintain a superior customer experience.
  • Administrative Tasks
    • Maintain the provider schedule to meet customer service, access, and productivity standards.
    • Assist clinical staff and/or providers with outgoing phone calls to patients, pharmacies, or other providers.
    • Participate in practice staff meetings.

Requirements

  • High school graduate or equivalent.
  • Ability to understand directions, communicate, and respond to inquiries.
  • General computer and typing proficiency.
  • Independent judgment and excellent interpersonal skills.
  • Minimum of 1 year experience in a customer service or clerical setting.


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