Patient Service Coordinator
6 days ago
About ProMedica
As a leading healthcare organization, ProMedica is dedicated to delivering exceptional patient care and service. Our team of healthcare professionals is committed to providing a patient-centered approach to care, ensuring that every individual receives the highest level of service and attention.
Job Summary
We are seeking a highly skilled and detail-oriented Patient Service Coordinator to join our team. The successful candidate will be responsible for providing exceptional patient service, coordinating clinical operations, and supporting our healthcare team.
Key Responsibilities
- Patient Service
- Immediately greet patients and visitors, providing a warm and welcoming experience.
- Register new patients and verify patient demographics and insurance information.
- Answer and/or triage patient telephone calls, recording complete and accurate messages.
- Clinical Operations
- Coordinate the scheduling of patient appointments, ensuring timely and efficient service.
- Reschedule patients for follow-up appointments as requested by providers.
- Collect co-payments, deductibles, or visit fees, as well as outstanding balances.
- Communication and Teamwork
- Communicate professionally with patients, providers, and coworkers at all times.
- Support internal and external customers to maintain a superior customer experience.
- Administrative Tasks
- Maintain the provider schedule to meet customer service, access, and productivity standards.
- Assist clinical staff and/or providers with outgoing phone calls to patients, pharmacies, or other providers.
- Participate in practice staff meetings.
Requirements
- High school graduate or equivalent.
- Ability to understand directions, communicate, and respond to inquiries.
- General computer and typing proficiency.
- Independent judgment and excellent interpersonal skills.
- Minimum of 1 year experience in a customer service or clerical setting.
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