Senior Quest Coach

2 days ago


Gainesville, Georgia, United States Northeast Georgia Health System, Inc Full time
About the Role

The Northeast Georgia Health System is seeking a highly skilled and experienced Senior Quest Coach to join our team. As a key member of our Operational Excellence department, you will play a critical role in driving our Quest for Excellence initiative, which aims to create exceptional patient experiences through continuous improvement and lean management.

Key Responsibilities
  • Facilitate cross-functional improvement work with operational leaders to drive measurable improvements in customer-driven metrics.
  • Partner with organization, community partners, and consultants to achieve QMS objectives and advance the system's cultural transformation.
  • Provide training and coaching on continuous improvement methodologies and organizational development in alignment with Quest principles.
  • Remove barriers to work assignments, set priorities, and direct the day-to-day operations of assigned members.
  • Conduct Go & See activities/improvement rounds to coach/mentor employees and partners on the use of the Quest Management System.
Requirements
  • Lean Bronze or Lean Six Sigma Greenbelt certification.
  • 5 years' experience leading/facilitating lean transformation activities, strategic, multi-disciplinary, Value stream improvement projects, and A3 thinking/problem solving.
  • Strong analytical skills, with the ability to collect, analyze/interpret, and present financial, operational, and quality & safety data.
  • Excellent communication and presentation skills, with the ability to engage with internal team members, leaders, consultants, and executives.
  • Ability to empathize with, interpret, and validate the voice of the customer.
What We Offer

As a Senior Quest Coach at Northeast Georgia Health System, you will have the opportunity to work with a talented team of professionals who are passionate about improving patient experiences and advancing the system's cultural transformation. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Northeast Georgia Health System is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.



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