Coach-Senior Quest

3 months ago


Gainesville, United States Northeast Georgia Health System, Inc Full time

Job Category:

Administrative & Clerical

Work Shift/Schedule:

8 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.



About the Role:

Job Summary

The NGHS Quest for Excellence, our vision for creating exceptional patient experiences, is driven by our Quest Management System (QMS). It is based on the Toyota Production System, lean, organizational development and other related improvement methods. The Senior Quest Coach (SQC) is a leader who manages the design, development, delivery and evaluation of improvement work. Primary responsibilities include facilitating interdisciplinary customer teams, being a role model of Quest principles, management system coaching, education, people development, and functions as a champion for the NGHS Quest for Excellence. The SQC utilizes continuous improvement methodologies, business management skills, and leadership/organizational development philosophies to advance the system's cultural transformation and Quest Management System at all levels. 



Minimum Job Qualifications

  • Licensure or other certifications: Lean Bronze or Lean Six Sigma Greenbelt or other Lean certification

  • Educational Requirements: One of the following: Bachelor degree in engineering, Healthcare, business, communication, organizational development or other relevant programs. OR 5 years equivalent experience leading continuous improvement work in manufacturing/service or healthcare industry OR Lean, Lean Sigma, Change Management, Coaching or Project Management Certification.

  • Minimum Experience: 5 years’ experience leading/facilitating lean transformation activities, strategic, multi-disciplinary, Value stream improvement projects and A3 thinking/problem solving.

  • Other:



Preferred Job Qualifications

  • Preferred Licensure or other certifications: Lean Six Sigma Black Belt or Master Black Belt, ICF Coaching Certification, Project Management Professional, or Change Management Certification, EQi Certified trainer

  • Preferred Educational Requirements: Master degree in Healthcare, Lean, Organizational Development, Strategy or other equivalent program

  • Preferred Experience: 10 years leading and facilitating lean transformation activities, coaching leaders, strategic planning and deployment, and A3 thinking ​

  • Other:



Job Specific and Unique Knowledge, Skills and Abilities

  • Quest Management System leadership and management

  • Coaching, talent management, influencing and supervision of others (as assigned)

  • Analytical skills; demonstrating the ability to collect, analyze/interpret and present financial, operational, and quality & safety data

  • Change Management; Strong interpersonal and relationship building skills with internal team members, leaders, consultants, and executives

  • Strong communication and presentation skills across all levels of the organization

  • Ability to empathize with, interpret and validate voice of the customer

  • Emotional intelligence and a growth mindset towards professional development
     



Essential Tasks and Responsibilities

  • Quest Management System. Acts as a role model for behavior aligned with Quest Principles. Facilitates cross-functional improvement work with operational leaders (as assigned) resulting in measurable improvement in customer-driven metrics as compared to baseline. Partners with organization, community partners, and consultants to achieve QMS objectives. Provides training of continuous improvement methodologies and organizational development in alignment with Quest principles.

  • Coaching of Others. Removes barriers to work assignments, sets priorities, and directs the day-to-day operations of assigned members. In partnership with reporting manager, uses development plans, coaching, and counseling. Gives timely, specific feedback (both positive and corrective). Conducts Go & See activities/improvement rounds to coach/mentor employees and partners on the use of the Quest Management System.

  • Data Analysis and application. Works closely with key stakeholders and leaders to prioritize business and information needs. Identifies, analyzes, and interprets trends in complex data sets using statistical and graphical techniques. Supports work with defined problem statements/targets that outline what needs to measurably improve (SMART goals).

  • Change Management. Acts as a positive change agent. Aligns key stakeholders to optimize their engagement and involvement. Shows initiative in supporting Quest Learning Institute opportunities. Engages in PDCA and A3 Thinking around QMS standards, systems, and the removal of barriers. Participates in Quest learning opportunities and PDCA processes to improve department practices.

  • Public speaking and strategic communication. Develops and implements effective communication plans for assigned activities. Provides coaching and support to other OPEX team members. Executes appropriate and varied methods of communication to reach target audience. Support study trips (external) and site visit (visiting group) objectives as assigned. Provides professional, engaging, and articulate presentations to target audiences. 
     



Physical Demands

  • Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

  • Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

  • Vision: Moderate, Frequently 31-65% of time

  • Kneeling/Stooping/Bending: Occasionally 0-30%

  • Standing/Walking: Constantly 66-100%

  • Pushing/Pulling: Occasionally 0-30%

  • Intensity of Work: Occasionally 0-30%

  • Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. 


NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.


  • Senior Quest Coach

    3 months ago


    Gainesville, United States Northeast Georgia Health System Full time

    Job Summary The NGHS Quest for Excellence, our vision for creating exceptional patient experiences, is driven by our Quest Management System (QMS). It is based on the Toyota Production System, lean, organizational development and other related improvement methods. The Senior Quest Coach (SQC) is a leader who manages the design, development, delivery and...

  • Senior Quest Coach

    1 month ago


    Gainesville, Georgia, United States Northeast Georgia Health System, Inc Full time

    About the RoleThe Northeast Georgia Health System is seeking a highly skilled and experienced Senior Quest Coach to lead our organization's continuous improvement efforts. As a key member of our team, you will be responsible for facilitating cross-functional improvement work, coaching and developing team members, and driving measurable improvements in...


  • Gainesville, Florida, United States University of Florida Full time

    Job Title: Communication Studies Lecturer and Assistant Director of Speech and DebateThe University of Florida's College of Liberal Arts and Sciences invites applications for a Communication Studies Lecturer and Assistant Director of Speech and Debate. The successful candidate will teach undergraduate courses and serve as the Assistant Director of Speech and...


  • Gainesville, Florida, United States Northeast Georgia Health System Inc Full time

    About the RoleJob SummaryWe are seeking a highly skilled Radiologic Technologist PRN to join our team at Northeast Georgia Health System Inc. As a Radiologic Technologist PRN, you will be responsible for performing radiographic procedures at a technical level requiring indirect supervision of technical detail.Key ResponsibilitiesOperate radiographic...


  • Gainesville, Georgia, United States Northeast Georgia Health System, Inc Full time

    About the RoleThis position is responsible for providing technical support to surgical teams in the Operating Room. The ideal candidate will have a strong understanding of surgical procedures and be able to work effectively in a fast-paced environment.Key ResponsibilitiesAssist surgeons and anesthesiologists during surgical proceduresPrepare and maintain...


  • Gainesville, United States University of Florida Full time

    Job Description: The William & Grace Dial Center for Speech and Communication Studies at the University of Florida, College of Liberal Arts and Sciences, invites applications for the position of Communication Studies Lecturer, beginning August , 5, to teach undergraduate courses and serve as the Assistant Director of Speech and Debate. The position is...


  • Gainesville, Georgia, United States Northeast Georgia Health System Inc Full time

    About the Role:We are seeking a highly skilled Radiologic Technologist PRN to join our team at Northeast Georgia Health System Inc. As a Radiologic Technologist PRN, you will be responsible for performing radiographic procedures at a technical level requiring indirect supervision of technical detail.Key Responsibilities:Operate radiographic equipment...


  • Gainesville, Florida, United States Northeast Georgia Health System Inc Full time

    Job Title: Electroneurodiagnostic TechnologistAbout the Role:We are seeking a skilled Electroneurodiagnostic Technologist to join our team at Northeast Georgia Health System Inc. As an Electroneurodiagnostic Technologist, you will be responsible for performing neurophysiology studies at a technical level and are trained to understand with complete competency...


  • Gainesville, United States Northeast Georgia Health System Full time

    Job Summary Provides physical therapy treatments as designed by the supervising physical therapist. Provides ongoing care independently, consulting with the Physical Therapist regarding changes in treatment and discharge. Provides care/service that meets the developmental needs of patients across the life span as appropriate to the patient population...


  • Gainesville, United States Northeast Georgia Health System, Inc Full time

    Job Category:Allied Health Work Shift/Schedule:8 Hr Morning - AfternoonNortheast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role:Job SummaryProvides physical therapy treatments as designed by the supervising physical therapist. Provides ongoing care independently, consulting with the Physical...


  • Gainesville, Georgia, United States Northeast Georgia Health System, Inc Full time

    Job SummaryAs a Field Services Analyst 8am, you will provide technical support and troubleshooting for desktops, laptops, thin clients, audio/visual, mobile devices, VoIP phones, printers, and other end-user devices. You will work collaboratively across the organization, accepting ownership of tasks and engaging others as needed. Your ability to determine...


  • Gainesville, United States Northeast Georgia Health System Inc Full time

    Job Category: Allied Health Work Shift/Schedule: Varies Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job Description Job Summary Under the direction of a Radiologist and Supervisor, performs radiographic procedures at a technical level requiring indirect supervision of technical...

  • Registered Nurse GP

    7 days ago


    Gainesville, United States Northeast Georgia Health System Full time

    Nursing - Registered Nurse Work Shift/Schedule: 10 Hr Morning - Afternoon Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. The Ambulatory Clinical Registered Nurse (ACRN) provides nursing care to assigned patients in an outpatient facility or clinic. Records patients histories, performs various...


  • Gainesville, United States Northeast Georgia Health System, Inc Full time

    Job Category:Information Technology Work Shift/Schedule:8 Hr Morning - AfternoonNortheast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role:Job SummaryProvide basic to medium complexity installation, support, and troubleshooting for desktops, laptops, thin clients, audio/visual, mobile devices, VoIP...


  • Gainesville, United States Northeast Georgia Health System, Inc Full time

    Job Category:Allied Health Work Shift/Schedule:VariesNortheast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role:Job DescriptionJob SummaryUnder the direction of a Radiologist and Supervisor, performs radiographic procedures at a technical level requiring indirect supervision of technical detail....


  • Gainesville, United States Northeast Georgia Health System, Inc Full time

    Job Category:Allied Health Work Shift/Schedule:10 Hr Afternoon - EveningNortheast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role:Four, 10-hour shifts, plus callHours are: 2045-0715Gainesville OR Patient care begins with procedure preparation and continues until the patient is discharged or...

  • Registered Nurse RN

    5 months ago


    Gainesville, United States Northeast Georgia Health System Inc Full time

    Job Category: Nursing - Registered Nurse Work Shift/Schedule: Varies Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job Description Job Description Job Summary Capable clinician with previous specialty experience preferred, focused on expanding knowledge and skills. Consistently provides...

  • Registered Nurse RN

    1 month ago


    Gainesville, United States Northeast Georgia Health System Inc Full time

    Job Category: Nursing - Registered Nurse Work Shift/Schedule: Varies Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job Summary Capable clinician with previous specialty experience preferred, focused on expanding knowledge and skills. Consistently provides effective direct care as part...

  • Registered Nurse RN

    3 months ago


    Gainesville, United States Northeast Georgia Health System, Inc Full time

    Job Category:Nursing - Registered Nurse Work Shift/Schedule:VariesNortheast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role:Job DescriptionJob DescriptionJob SummaryCapable clinician with previous specialty experience preferred, focused on expanding knowledge and skills. Consistently provides...

  • Registered Nurse RN

    2 months ago


    Gainesville, United States Northeast Georgia Health System, Inc Full time

    Job Category:Nursing - Registered Nurse Work Shift/Schedule:VariesNortheast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role:Job SummaryCapable clinician with previous specialty experience preferred, focused on expanding knowledge and skills. Consistently provides effective direct care as part of the...