Senior Quest Coach

2 months ago


Gainesville, Florida, United States Northeast Georgia Health System Full time
Job Summary

The Northeast Georgia Health System is seeking a highly skilled and experienced Transformational Leader to join our team as a Senior Quest Coach. This is a key leadership role that will play a critical part in driving our organization's vision for creating exceptional patient experiences.

Key Responsibilities
  • Quest Management System Leadership: Acts as a role model for behavior aligned with Quest Principles, facilitating cross-functional improvement work with operational leaders to achieve measurable improvement in customer-driven metrics.
  • Coaching of Others: Removes barriers to work assignments, sets priorities, and directs the day-to-day operations of assigned members, providing timely and specific feedback to support employee growth and development.
  • Data Analysis and Application: Works closely with key stakeholders and leaders to prioritize business and information needs, identifying and analyzing trends in complex data sets to support informed decision-making.
  • Change Management: Acts as a positive change agent, aligning key stakeholders to optimize their engagement and involvement, and participating in Quest learning opportunities and PDCA processes to improve department practices.
  • Public Speaking and Strategic Communication: Develops and implements effective communication plans for assigned activities, providing coaching and support to other OPEX team members, and executing appropriate and varied methods of communication to reach target audiences.
Requirements
  • Licensure or Certification: Lean Bronze or Lean Six Sigma Greenbelt or other Lean certification
  • Education: Bachelor degree in engineering, healthcare, business, communication, organizational development, or other relevant programs
  • Experience: 5 years' experience leading/facilitating lean transformation activities, strategic, multi-disciplinary, value stream improvement projects, and A3 thinking/problem solving
  • Preferred Qualifications: Lean Six Sigma Black Belt or Master Black Belt, ICF Coaching Certification, Project Management Professional, or Change Management Certification, EQi Certified trainer
Working at Northeast Georgia Health System

At Northeast Georgia Health System, we value our employees as part of our team and are committed to supporting their growth and development. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.


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