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Senior Quest Coach
2 months ago
The Senior Quest Coach is a key leader in the Northeast Georgia Health System, Inc. who plays a crucial role in driving the organization's Quest for Excellence. This individual will be responsible for managing the design, development, delivery, and evaluation of improvement work, utilizing continuous improvement methodologies, business management skills, and leadership/organizational development philosophies.
Key Responsibilities- Facilitate cross-functional improvement work with operational leaders, resulting in measurable improvement in customer-driven metrics.
- Partner with organization, community partners, and consultants to achieve QMS objectives.
- Provide training on continuous improvement methodologies and organizational development in alignment with Quest principles.
- Coach and mentor employees and partners on the use of the Quest Management System.
- Identify, analyze, and interpret trends in complex data sets using statistical and graphical techniques.
- Support work with defined problem statements/targets that outline what needs to measurably improve (SMART goals).
- Act as a positive change agent, aligning key stakeholders to optimize their engagement and involvement.
- Develop and implement effective communication plans for assigned activities.
- Licensure or other certifications: Lean Bronze or Lean Six Sigma Greenbelt or other Lean certification.
- Educational Requirements: One of the following: Bachelor degree in engineering, Healthcare, business, communication, organizational development or other relevant programs.
- Minimum Experience: 5 years' experience leading/facilitating lean transformation activities, strategic, multi-disciplinary, Value stream improvement projects and A3 thinking/problem solving.
- Preferred Licensure or other certifications: Lean Six Sigma Black Belt or Master Black Belt, ICF Coaching Certification, Project Management Professional, or Change Management Certification.
- Preferred Educational Requirements: Master degree in Healthcare, Lean, Organizational Development, Strategy or other equivalent program.
- Preferred Experience: 10 years leading and facilitating lean transformation activities, coaching leaders, strategic planning and deployment, and A3 thinking.
Working at Northeast Georgia Health System, Inc. means being part of a team invested in you as a person, an employee, and in helping you reach your goals. We are an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
