Technical Support Analyst
2 weeks ago
HELP DESK SPECIALIST
PERMANENT | NO SPONSORSHIP AVAILABLE
About Creative Financial Staffing:
Creative Financial Staffing is looking for a dedicated and skilled Help Desk Specialist to enhance our customer support team. Here are several compelling reasons to consider this opportunity:
- Dynamic and rapidly expanding technology organization.
- Company is experiencing significant growth with numerous advancement opportunities.
- Supportive, family-oriented culture where employees are valued.
- Competitive compensation and comprehensive benefits package.
Position Overview:
In this role, you will deliver tier 1 Technical Support to external clients utilizing the company's software, hardware, and services. If you possess experience in a technical support or help desk setting, enjoy providing exceptional customer service, and wish to contribute to a growing organization that serves the community, this position could be an excellent fit for you.
Required Qualifications:
- 1-3 years of experience in Help Desk or Technical Support.
- Proficient in troubleshooting hardware, software, and network issues.
- Understanding of basic networking concepts (including switching and server knowledge, Quality of Service).
- Familiarity with Windows Server, Active Directory, LAN, WAN, and wireless networking.
- Exceptional customer service skills.
- Strong communication and interpersonal abilities.
- Willingness to work a flexible schedule.
Preferred Qualifications:
- Certifications such as CompTIA A+, Network+, or CISCO.
- Experience with Microsoft Teams.
Employment Type:
- Full-Time / Permanent
Benefits Offered:
- Health, Dental, and Vision Insurance, 401k with 4% match, 3 Weeks PTO, Gym/Phone Reimbursement, Life Insurance, Opportunities for Growth, Bonus Potential, etc.
We specialize in the placement of IT professionals and would like to discuss this role and other opportunities with you.
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