Technical Support Analyst

2 weeks ago


Verona, Wisconsin, United States Creative Financial Staffing Full time

HELP DESK SPECIALIST

PERMANENT | NO SPONSORSHIP AVAILABLE


About Creative Financial Staffing:

Creative Financial Staffing is looking for a dedicated and skilled Help Desk Specialist to enhance our Help Desk customer support team. Here are some compelling reasons to consider this opportunity:

  • Dynamic and rapidly expanding technology organization.
  • Company is experiencing significant growth with ample opportunities for career progression.
  • Supportive, family-oriented culture where employees are valued.
  • Competitive compensation and comprehensive benefits package.

Position Overview:

In this role, you will deliver tier 1 Technical Support to external clients utilizing the company’s software, hardware, and services. If you possess experience in a technical support or help desk setting, enjoy delivering exceptional customer service, and wish to contribute to a growing organization that serves the community, this position may be a great fit for you.

Required Qualifications:

  • 1-3 years of experience in Help Desk or Technical Support.
  • Proficient in troubleshooting hardware, software, and network issues.
  • Understanding of basic networking concepts (including switching, server knowledge, and Quality of Service).
  • Familiarity with Windows Server, Active Directory, LAN, WAN, and wireless networking.
  • Exceptional customer service skills.
  • Strong communication and interpersonal abilities.
  • Willingness to work a flexible schedule.

Preferred Qualifications:

  • Certifications such as CompTIA A+, Network+, or CISCO.
  • Experience with Microsoft Teams.

Employment Type:

  • Full-Time / Permanent

Benefits Offered:

  • Health, Dental, and Vision Insurance, 401k with 4% match, 3 Weeks PTO, Gym/Phone Reimbursement, Life Insurance, Opportunities for Growth, Bonus Potential, etc.

We are eager to connect with IT professionals regarding this role and other opportunities. Please reach out for more information.

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