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Technical Service Engineer

2 months ago

Verona, Wisconsin, United States Full Compass Systems LTD Full time
Job Overview

Join a Family-Owned Business

At Full Compass Systems, we pride ourselves on treating our employees like family. With nearly 50 years of experience, we have built strong relationships with both our staff and customers. We are a comprehensive provider of audio, video, lighting, and musical equipment solutions, catering to a diverse range of clients from Fortune 100 companies to startups.

Position Summary

This role is essential for our operations and requires reliable commuting or relocation.

As a Service Technician, your primary responsibility will be to conduct repairs on audio and video equipment, including both customer-owned and company-owned devices. This role involves detailed electrical and mechanical troubleshooting, as well as component-level repairs. You will also assist with product inspections, custom wiring, and assembly tasks, while providing technical support to both internal and external customers.

Key Responsibilities

  • Conduct inspections, testing, diagnostics, and repairs on various audio and video equipment, including amplifiers, mixers, powered speakers, and more.
  • Collaborate with the Parts Department to source necessary components for repairs.
  • Prepare detailed estimates covering labor, parts, and materials for repair work.
  • Execute warranty repairs in compliance with manufacturer guidelines.
  • Engage with customers to gather information for accurate diagnostics and communicate repair findings effectively.
  • Perform custom wiring and assembly tasks, including modifications to audio connectors.
  • Foster teamwork by contributing to the team’s service and financial objectives.
  • Manage multiple repair jobs efficiently while addressing customer service needs as directed.
  • Maintain high standards of accuracy and quality to minimize returns and complaints.
  • Work collaboratively with fellow technicians on complex repairs.
  • Conduct functional inspections of returned products and provide feedback for loss mitigation.
  • Adhere to safety protocols to ensure a safe working environment.
  • Maintain cleanliness and organization in work areas.
  • Assist in maintaining parts inventory to ensure timely repairs.
  • Provide technical assistance to customers as needed.
  • Support the training and development of apprentice technicians.
  • Perform additional duties as assigned.

Qualifications

  • High School diploma or equivalent.
  • Associate's degree or certification in Electronics Servicing, or equivalent experience.
  • Minimum of 5 years of experience in electronics repair.

Preferred Skills

  • Familiarity with audio, video, lighting, and electronic musical instruments.

Core Competencies

  • Strong collaborative problem-solving skills.
  • Exceptional communication abilities, both written and verbal.
  • Meticulous attention to detail in all tasks.
  • Ability to multitask effectively without compromising quality.
  • Solid mechanical aptitude and understanding of mechanical systems.
  • Advanced analytical skills for efficient problem resolution.

Work Environment

This position is primarily office-based with minimal travel requirements. Employees may need to lift or move items weighing up to 50 pounds and will be required to sit for extended periods, as well as stand and walk frequently. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.