Applications Support Manager

2 months ago

Verona, United States Oneida Innovations Group Full time

Oneida Innovations Group is a tribally owned enterprise of the Oneida Indian Nation, an innovative and experienced Indian Nation owning and operating several multifaceted business enterprises, each focused on delivering exceptional customer experiences and service.

We are currently seeking an Applications Support Manager to join our team

Duties & Responsibilities:

  • Oversees the work of a team responsible for designing, building, testing, deploying, maintaining, and supporting applications.
  • Actively engages with departments to identify opportunities where technology can provide a more efficient and effective business solution.
  • Evaluates current technology effectiveness and makes recommendations on use of current technology and/or new technology to deliver a solution that improves productivity or enhances end user/guest experience.
  • Develops benefits analysis and cost comparison for proposed enhancements and upgrades.
  • Manages all vendor relations to include establishing and maintaining vendor relationships; contract negotiations, service delivery, to include contract compliance, and invoice reconciliation and processing.
  • Partners with vendor to develop short and long-term product roadmaps to ensure continuous improvement of applications.
  • Provides effective leadership and oversight to team; provides clear direction and timely feedback to help employees be successful in their role.
  • Collaborates with the Director of IT Operations to ensure services meet the needs of the IT and organizational strategies. Provides leadership with regular updates on project status and key accomplishments within the Applications function.
  • Effectively facilitates meetings with employees from various organization levels, to include Sr. Management, leveraging technology for content delivery.
  • Consistently collaborates with the IT Operations team members to solve complex procedural, operational and technical problems.
  • Brings resolution to customer support issues, routed through ONE's Help Desk, by managing and resolving escalated tickets in a timely manner and within Service Level Agreements.
  • Ensures user access audits are completed routinely.
  • Ensures existing solutions and potential upgrades follow prevailing compliance standards and regulations
  • Keeps abreast of new technological and/or procedural developments and guides staff as appropriate in the use of new procedures and technologies.
Minimum Qualifications:
  • Bachelors Degree in Computer Science, Engineering, Business Management or related discipline; and/or minimum equivalent experience of ten or more years working in an IT environment.
  • Minimum of 5 years of application development management experience.
  • Must have excellent organizational, verbal and writing skills.
  • Must have the ability to perform well under pressure in a multi task environment.
  • Must be able to interface with management and perform as a liaison between IT applications staff and the organizations business operations departments, as well as, management teams.
  • Demonstrates competency in application program code and design walk-through; and effectively provides constructive input for application improvements.

Oneida Innovations Group is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.

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