Medical Office Coordinator

5 days ago

Wilmington, North Carolina, United States Wilmington Health Full time
About Wilmington Health

Wilmington Health is a multi-specialty medical practice with a strong commitment to providing high-quality, patient-centered care to our community. Our team of dedicated healthcare professionals is passionate about delivering exceptional service and making a positive impact on the lives of our patients.

Purpose:

The purpose of this role is to provide front office support in clinical areas, ensuring a seamless and efficient experience for our patients and healthcare team.

Essential Duties/Responsibilities:
  • Customer Service: Greet, acknowledge, and provide closure to all customer needs in a professional and efficient manner.
  • Communication: Maintain effective communication and interact appropriately and professionally with all members of the healthcare team.
  • Check-in/Check-out Process: Check patients in and out following standard operating processes, including management of samples, notes, forms, scripts, directing patients, and triage sheets.
  • Scheduling: Schedule, coordinate, and reschedule all patient appointments, including office, outpatient procedures, hospitals, and other medical facilities.
  • Phone Management: Answer incoming calls and take necessary action.
  • Provider Scheduling: Maintain provider schedules as directed by manager.
  • On-call Schedule: Maintain physician on-call schedule for department.
  • Log Keeping: Keep logs as required by Manager.
  • Meetings: Attend department and other meetings as required by Manager, including training and re-education.
  • Inventory Management: Maintain inventory of office supplies and order as needed.
  • Mail Management: Open and sort mail.
  • Patient Referral: Direct patients to contact Central Business Office for additional billing inquiries.
  • Additional Duties: Assist Manager with other duties deemed necessary to achieve efficiency and a cohesive working environment.
Qualifications:
  • Education: High School Diploma or GED Equivalent.
  • Preferred Qualifications: Experience in Medical Office Administration, BLS/CPR Certified.
ADA Physical Demands:

The following physical demands are required for this role:

  • Standing: Position Dependent.
  • Sitting: Continuously.
  • Walking: Position Dependent.
  • Kneeling/Crouching: Rarely.
  • Lifting: Rarely.
Patient Representative Competencies:
  1. Customer Service: Provide exceptional customer service to patients and healthcare team.
  2. Professionalism/Integrity/Responsibility: Demonstrate professionalism, integrity, and responsibility in all interactions.
  3. Teamwork/Lean Process Improvement: Collaborate with healthcare team to improve processes and achieve efficiency.
  4. Game Changer/Initiative: Take initiative to identify and implement process improvements.
  5. Dependability/Punctuality: Demonstrate dependability and punctuality in all interactions.
  6. Interpersonal Relationships/Communication: Maintain effective communication and interpersonal relationships with patients and healthcare team.
  7. Judgment/Decision Making/Problem Solving: Use sound judgment and decision-making skills to resolve problems and make decisions.
  8. Quality/Quantity: Focus on delivering high-quality service while meeting productivity standards.
  9. Safety/Housekeeping: Maintain a safe and clean work environment.
  10. Organizational Skills/Time Management: Prioritize tasks and manage time effectively to meet deadlines.

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