Customer Service Specialist

2 weeks ago


Denver, Colorado, United States Bright Bridge Group Full time
Position Overview

Bright Bridge Group is seeking dedicated individuals to become part of our team as Customer Service Specialists.

Key Responsibilities:

  • Handle incoming calls from clients, providing assistance and resolving concerns with a positive attitude.
  • Deliver comprehensive information regarding our offerings, services, and current promotions.
  • Facilitate order processing, returns, and exchanges, ensuring a smooth experience for our customers.
  • Keep precise records of customer communications and transactions within our CRM platform.
  • Work collaboratively with colleagues to enhance service quality continuously.
  • Assess customer requirements and recommend suitable solutions or services.
  • Meet and exceed performance targets, including call duration and customer satisfaction ratings.

Required Qualifications:

  • Experience in a customer service or call center role is preferred.
  • Exceptional verbal and written communication abilities.
  • Strong analytical skills and a customer-centric approach.
  • Capability to thrive in a dynamic and high-demand environment.
  • Proficient in Microsoft Office and adept at utilizing various software tools.


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