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Customer Service Specialist

2 months ago

Denver, Colorado, United States A2z Builders Full time
Job DescriptionBenefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job Summary

We are looking for a courteous, professional, and dependable Customer Service Specialist. In this position, you will handle both incoming and outgoing calls, engaging with clients to ascertain their requirements and deliver effective solutions that guarantee a positive customer service experience with our organization. The ideal candidate should be personable, tech-savvy, and capable of maintaining composure in high-pressure situations.


Responsibilities
  • Manage incoming calls and initiate outgoing calls
  • Determine the purpose of the customer's call, gather pertinent information, and offer solutions
  • Utilize established scripts for various customer service inquiries
  • Employ best practices in customer service techniques to foster rapport and build relationships with clients
  • Record all customer interactions
  • Participate in training sessions to keep skills and knowledge current
Qualifications
  • High school diploma or GED
  • Prior experience as a Customer Service Specialist or in a related field is preferred
  • Outstanding phone and verbal communication abilities
  • Knowledge of active listening techniques
  • Familiarity with Customer Relationship Management (CRM) software
  • Ability to perform well under pressure
  • Highly organized with the capability to prioritize tasks and manage time efficiently