Customer Service Specialist

2 months ago


Denver, Colorado, United States EF Education First Full time

Traveler Support Specialist

Join our team at EF Go Ahead Tours and embark on an exciting career as a Traveler Support Specialist (TSS). At EF Go Ahead Tours, we are dedicated to guiding individuals of all ages across the globe through meticulously planned group travel experiences. From young professionals to retirees, solo adventurers to families, and novice travelers to enthusiasts, we believe that the world is best understood through firsthand exploration. Our mission is to facilitate as many meaningful travel experiences as possible for our customers.

Responsibilities:

  • Act as the main point of contact for travelers post-booking via phone, email, and chat
  • Adapt communication style to meet travelers' preferences
  • Enhance customer experience pre-departure
  • Prioritize tasks effectively under pressure
  • Solve problems creatively with meticulous attention to detail

Who We are Seeking:

  • Passionate about delivering exceptional customer service
  • Solution-driven with a positive attitude
  • Comfortable with flexibility and quick thinking
  • Self-motivated and detail-oriented
  • Natural networker who enjoys engaging with people
  • Dedicated to seeing tasks through completion
  • Committed to going above and beyond for customers
  • Thrives in a motivating team environment

Perks of Working With Us:

When you join our team, you'll experience our vibrant Cambridge office culture, comprehensive professional development opportunities, and engagement in employee-driven affinity groups. Additionally, you can expect:

  • Flexible work options including remote work days
  • Continuous professional growth initiatives
  • Generous vacation, holiday, and 401(k) benefits
  • Medical, dental, vision, and life insurance coverage
  • Opportunities for international travel
  • Wellness benefits and fitness reimbursements
  • Various EF program discounts
  • Employee care and flexible spending accounts
  • Local discounts and perks
  • Compensation: Competitive first-year earnings of $50,000

About EF Education First:

EF is a global organization committed to promoting cross-cultural understanding through education. For over 50 years, we have empowered millions of individuals to explore new horizons, understand diverse cultures, and broaden their perspectives. Join our diverse community of educators, learners, and adventurers united in the pursuit of a more interconnected world. At EF, we embrace uniqueness and foster inclusivity across all aspects of our organization. Come be a part of our mission to open minds and hearts through transformative educational experiences.



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