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Customer Service Specialist
2 months ago
Endeavor Exteriors is seeking a dedicated Customer Service Specialist to enhance our team, effectively managing a significant volume of both incoming and outgoing communications. The ideal candidate will be adept at learning quickly, retaining information, and adjusting responses as needed during customer interactions. This role is crucial in providing essential support, delivering information, guidance, and assistance related to our offerings. As a representative of our brand, the Customer Service Specialist must exhibit outstanding communication and interpersonal abilities, along with a genuine passion for assisting customers and enhancing their experience.
Key Responsibilities
- Manage a high volume of inbound and outbound communications efficiently.
- Utilize communication frameworks and apply knowledge of the company's products and services.
- Assess customer needs, investigate issues, resolve complaints, and offer solutions.
- Maintain responsibility for customer interactions throughout the duration of their requests, including necessary follow-ups.
- Propose enhancements for systems and processes to improve organizational effectiveness.
Compensation:
Base salary of $45,000 with potential for additional weekly/monthly bonuses, leading to expected earnings between $60,000 and $80,000 annually.
Work Schedule:
Hybrid work model available.
Additional Responsibilities
- Memorize and utilize scripts for products and services during customer interactions.
- Foster positive relationships by exceeding customer service expectations, ensuring all inquiries, cancellations, and confirmations are managed effectively.
- Identify opportunities to promote and increase sales of the company's existing product range, and capitalize on upselling opportunities when appropriate.
- Achieve daily performance targets for both individual and team objectives, ensuring high standards of service, productivity, and quality.
- Leverage insights and data collected through customer interactions to recommend and drive process improvements.
Qualifications:
Preferred Skills and Experience
- High school diploma or equivalent.
- Prior experience in a customer service or call center environment is advantageous.
- Excellent active listening and verbal communication skills.
- Strong problem-solving capabilities.
- Ability to multitask and manage time efficiently; self-sufficient.
- Experience in conflict resolution is preferred.
- Background in customer sales is a plus.
About Endeavor Exteriors
Endeavor Exteriors is at the forefront of the residential and commercial exterior restoration sector, providing solutions such as windows, doors, siding, trim, and roofing, all supported by a double lifetime guarantee. Our team comprises seasoned professionals with over a century of collective experience. We are committed to transforming the exterior restoration industry and ensuring our customers receive exceptional service. Join us in our mission to deliver outstanding experiences.
Company Recognition:
- A+ Rating from the Better Business Bureau.
- GAF Master Elite Certification.
- Member of the Colorado Roofing Association.
- Home Advisor Screened and Approved.
- Home Advisor Elite Service Provider.
- Energy Star Award Winner: 2023 Partner of the Year - Sustained Excellence.
