Customer Service Specialist
2 weeks ago
At Endeavor Exteriors, we are seeking a dedicated Customer Service Specialist to manage a significant volume of incoming and outgoing communications. The ideal candidate will demonstrate quick learning abilities, adeptly memorizing scripts and adjusting them as necessary during customer interactions. This role involves addressing a variety of essential support tasks, delivering answers, insights, guidance, and assistance for purchases. As the representative of our organization, the Customer Service Specialist must exhibit outstanding communication and interpersonal skills, coupled with a genuine enthusiasm for assisting customers and enhancing their satisfaction.
Key Responsibilities
- Manage a high volume of inbound and outbound communications efficiently.
- Adhere to communication scripts while utilizing knowledge of the company's offerings.
- Assess customer needs, investigate issues, resolve complaints, and propose solutions.
- Maintain accountability for calls throughout the entire lifecycle of a customer's request, including follow-ups with the escalation team.
- Suggest enhancements for systems and processes to improve organizational efficiency.
Compensation Structure
Base Salary: $45,000 plus weekly/monthly bonuses. Expected Earnings: $60,000 - $80,000.
Work Schedule: Hybrid
Annual Compensation: $60,000 - $80,000
Additional Responsibilities
- Master scripts for products and services, referring to them during customer interactions.
- Foster positive relationships by exceeding expectations in customer service, ensuring all inquiries, cancellations, and confirmations are managed effectively.
- Identify opportunities to drive sales and revenue for the company's existing product offerings, and capitalize on upselling opportunities when suitable.
- Achieve daily qualitative and quantitative targets for personal and team performance, meeting all service, productivity, and quality objectives.
- Utilize data and insights collected by the call center to recommend and influence process improvements.
Qualifications
Preferred Skills and Experience
- High school diploma or equivalent.
- Prior experience in a call center or customer support role is preferred.
- Strong active listening and verbal communication abilities.
- Proficient in problem-solving techniques.
- Ability to multitask and manage time effectively; demonstrate autonomy.
- Expertise in conflict resolution is preferred.
- Experience in customer sales is preferred.
About Endeavor Exteriors
Endeavor Exteriors is at the forefront of the residential and commercial exterior restoration sector. Our services encompass windows, doors, siding, trim, and roofing, all supported by a double lifetime guarantee. Our team comprises seasoned professionals with over 100 years of collective experience. We also employ financial and technology experts to create user-friendly experiences that challenge industry norms. Our mission is to transform the exterior restoration landscape and provide our clients with exceptional experiences.
Company Accolades:
- A+ Rating on the Better Business Bureau
- GAF Master Elite Certified
- Colorado Roofing Association Member
- Home Advisor Screened and Approved
- Home Advisor Elite Service
- Energy Star Award Winner: 2023 Partner of the Year - Sustained Excellence
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