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Customer Service Coordinator

2 months ago

Denver, Colorado, United States Service Logic Full time

Job Summary:

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Service Logic. As a key member of our customer service team, you will be responsible for coordinating service schedules, ensuring timely completion of maintenance and repairs, and providing exceptional customer service.

Key Responsibilities:

  • Coordinate daily service schedules for service technicians to ensure timely completion of maintenance and repairs
  • Interact with customers, service managers, field supervisors, technicians, and other stakeholders to facilitate meeting customer needs
  • Quoting repair work to customers and follow-up procedures
  • Work with the accounts receivable department on current customer status
  • Provide support with warranty issues

Requirements:

  • Two years of post-secondary education and/or minimum of two years commercial HVAC dispatch experience
  • Computer literate and technology savvy
  • Proficient in Microsoft Suite
  • Excellent verbal and written communication skills
  • Excellent customer service phone skills
  • Ability to understand technical terminology and mechanical processes
  • Key2Act/Great Plains software experience a plus
  • Understanding of third-party work order systems
  • Strong organizational skills
  • Ability to multitask, detail-oriented, positive attitude

Benefits:

  • Average starting rate: $17-$18/hr
  • Medical, dental, and vision plan
  • Life insurance
  • Long-term disability
  • Flexible spending accounts
  • 401K plan
  • Profit sharing based on company performance
  • Tuition reimbursement
  • Company cell phone
  • Paid holidays
  • PTO
  • Professional training and development