Customer Service Specialist

2 weeks ago


Denver, Colorado, United States Endeavor Exteriors Full time
Job Overview

At Endeavor Exteriors, we are seeking a dedicated Customer Service Specialist to effectively manage a significant volume of both incoming and outgoing communications. The ideal candidate will quickly grasp scripts and adjust them as necessary when challenges arise during interactions. This role involves addressing a range of essential support tasks, offering answers, insights, guidance, and assistance for purchases. As the representative of our organization, the Customer Service Specialist must demonstrate exceptional communication and interpersonal abilities, along with a genuine enthusiasm for enhancing customer satisfaction.

Key Responsibilities

  • Manage a high volume of inbound and outbound communications efficiently.
  • Adhere to communication protocols while utilizing knowledge of the company's offerings.
  • Assess customer needs, investigate issues, resolve complaints, and deliver effective solutions.
  • Maintain accountability for calls throughout the entire lifecycle of a customer's request, including follow-ups with the escalation team.
  • Propose enhancements for systems and processes to improve organizational effectiveness.

Compensation: $60,000 - $80,000 annually

Compensation Structure:

$45,000 base salary plus performance-based bonuses, with expected earnings ranging from $60,000 to $80,000.

Responsibilities Include:

  • Master scripts related to products and services, referring to them during customer interactions.
  • Foster positive relationships by exceeding expectations in customer service, ensuring all inquiries, cancellations, and confirmations are managed effectively.
  • Identify opportunities to enhance sales and revenue from the company's existing product range, and capitalize on upselling chances when suitable.
  • Achieve daily qualitative and quantitative performance targets for yourself and your team, fulfilling all service, productivity, and quality objectives.
  • Utilize data and insights collected by the call center to recommend and influence process improvements.

Qualifications:

Preferred Skills and Experience

  • High school diploma or equivalent.
  • Previous experience in a call center or customer support role is advantageous.
  • Strong active listening and verbal communication skills.
  • Proficient in problem-solving.
  • Ability to multitask and manage time efficiently; self-sufficient.
  • Expertise in conflict resolution is preferred.
  • Experience in customer sales is a plus.

About Endeavor Exteriors

Endeavor Exteriors is at the forefront of the residential and commercial exterior restoration sector. Our services encompass windows, doors, siding, trim, and roofing, all supported by a double lifetime guarantee. Our team comprises seasoned professionals with over a century of collective experience. We also have financial and technology experts dedicated to creating user-friendly experiences that challenge the norm. Our mission is to transform the exterior restoration industry and deliver exceptional experiences to our customers.

Company Recognition:

  • A+ Rating from the Better Business Bureau
  • GAF Master Elite Certification
  • Member of the Colorado Roofing Association
  • Home Advisor Screened and Approved
  • Home Advisor Elite Service
  • Energy Star Award Winner: 2023 Partner of the Year - Sustained Excellence


  • Denver, Colorado, United States Customer Labs Full time

    About the Role:We are seeking a dedicated Customer Success Specialist to join our team at Customer Labs. This position is focused on providing exceptional support to our clients across Central and South America.Key Responsibilities:1. Monitor and Address Customer Inquiries: Actively track customer feedback and requests, ensuring effective communication with...


  • Denver, Colorado, United States G&S Service Inc Full time

    Customer Sales and Service Specialist RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales and Service Specialist at G&S Service Inc.Key Responsibilities:Process customer sales transactions efficiently and accuratelyEnsure store closing procedures are completed on timeMaintain a clean and organized store...


  • Denver, Colorado, United States A2z Builders Full time

    Job DescriptionBenefits/PerksCompetitive CompensationPaid Time OffCareer Growth OpportunitiesJob SummaryWe are looking for a courteous, professional, and dependable Customer Service Specialist. In this position, you will handle both incoming and outgoing calls, engaging with clients to ascertain their requirements and deliver effective solutions that...


  • Denver, Colorado, United States Consulting Advantage Ltd Full time

    Job OverviewWe are seeking enthusiastic and customer-focused individuals to fill the role of Customer Service Specialist at Consulting Advantage Ltd. This position is crucial in ensuring that our clients receive exceptional support and assistance.As a Customer Service Specialist, you will serve as the primary contact for our clients, addressing their...


  • Denver, Colorado, United States JAC Construction Services LLC Full time

    Job OverviewJAC Construction Services LLC is a prominent firm in the construction industry, dedicated to delivering top-notch services across various sectors including commercial, residential, and industrial projects. We are in search of a Customer Service Specialist to enhance our customer interaction capabilities.Position Summary:As a Customer Service...


  • Denver, Colorado, United States JAC Construction Services LLC Full time

    Job OverviewJAC Construction Services LLC is a prominent player in the construction industry, renowned for delivering top-notch services across various sectors including commercial, residential, and industrial projects. We are currently on the lookout for a Customer Service Specialist to enhance our dedicated team.Position Summary:As a Customer Service...


  • Denver, Colorado, United States Endeavor Exteriors Full time

    Job OverviewEndeavor Exteriors is seeking a dedicated Customer Service Specialist to enhance our team, effectively managing a significant volume of both incoming and outgoing communications. The ideal candidate will be adept at learning quickly, retaining information, and adjusting responses as needed during customer interactions. This role is crucial in...


  • Denver, Colorado, United States Bright Bridge Group Full time

    Position OverviewBright Bridge Group is seeking dedicated individuals to become part of our team as Customer Service Specialists.Key Responsibilities:Handle incoming calls from clients, providing assistance and resolving concerns with a positive attitude.Deliver comprehensive information regarding our offerings, services, and current promotions.Facilitate...


  • Denver, Colorado, United States Endeavor Exteriors Full time

    Job OverviewAt Endeavor Exteriors, we are seeking a dedicated Customer Service Specialist to manage a significant volume of incoming and outgoing communications. The ideal candidate will demonstrate quick learning abilities, adeptly memorizing scripts and adjusting them as necessary during customer interactions. This role involves addressing a variety of...


  • Denver, Colorado, United States Consulting Advantage Ltd Full time

    Position OverviewWe are seeking enthusiastic and customer-focused individuals to fill the role of Customer Service Specialist at Consulting Advantage Ltd. In this position, you will serve as the primary contact for our clients, addressing their inquiries, resolving challenges, and providing detailed information regarding our offerings.Key...


  • Denver, Colorado, United States Endeavor Exteriors Inc Full time

    Endeavor Exteriors Inc is on the lookout for a dedicated individual to become part of our team as a Customer Service Specialist. The successful candidate will be adept at managing a high volume of both incoming and outgoing communications, demonstrating proficiency in memorizing and adapting scripts as necessary. Key responsibilities include assisting...


  • Denver, Colorado, United States European Specialist LLC Full time

    Job OverviewPosition Summary: The Automotive Service Technician is responsible for diagnosing and repairing vehicles to ensure optimal performance and safety.Key Responsibilities:Diagnose necessary repairs and recommend additional services that benefit the customer.Perform maintenance and repairs on light-duty trucks and various automobiles.Maintain a valid...


  • Denver, Colorado, United States SCL Health Full time

    Healthcare Customer Service SpecialistWe are dedicated to supporting your journey as a Healthcare Customer Service Specialist.Your Role:As a vital member of our team, you will bring your energy, dedication, and compassion to your role. You thrive in a fast-paced environment, maintaining organization while ensuring a positive experience for our patients.About...


  • Denver, Colorado, United States EF Education First Full time

    Traveler Support SpecialistJoin our team at EF Go Ahead Tours and embark on an exciting career as a Traveler Support Specialist (TSS). At EF Go Ahead Tours, we are dedicated to guiding individuals of all ages across the globe through meticulously planned group travel experiences. From young professionals to retirees, solo adventurers to families, and novice...


  • Denver, Colorado, United States Endeavor Exteriors Full time

    Job OverviewAt Endeavor Exteriors, we are seeking a dedicated Customer Service Specialist to manage a significant volume of incoming and outgoing communications. The ideal candidate will quickly adapt to various scenarios, utilizing scripts effectively while addressing customer inquiries. This role is essential in providing support, insights, and guidance...


  • Denver, Colorado, United States SCL Health Full time

    Healthcare Customer Service SpecialistAt SCL Health, we are dedicated to providing exceptional care and support to our patients. As a Healthcare Customer Service Specialist, you will play a crucial role in ensuring a positive experience for our patients and their families.Your Role:In this position, you will be responsible for:Welcoming patients and managing...


  • Denver, Colorado, United States SCL Health Full time

    Healthcare Customer Service SpecialistAt SCL Health, we value your dedication and are committed to supporting your integration into our organization. As part of this commitment, we offer a sign-on bonus of up to $500.00 and a retention bonus of $500.00 when applicable.Your Role:As a Healthcare Customer Service Specialist, you will bring your energy,...


  • Denver, Colorado, United States Service Logic Full time

    Job Summary:We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Service Logic. As a key member of our customer service team, you will be responsible for coordinating service schedules, ensuring timely completion of maintenance and repairs, and providing exceptional customer service.Key...


  • Denver, Colorado, United States Randstad Full time

    Company Overview: Randstad is a premier staffing agency dedicated to connecting talented individuals with leading organizations. We pride ourselves on understanding the unique needs of both our clients and candidates.Position Summary: We are seeking a dedicated Bilingual Customer Service Specialist fluent in both English and Spanish to support our client, a...


  • Denver, Colorado, United States Frontier Airlines Full time

    About the RoleFrontier Airlines is seeking a highly organized and detail-oriented Airport Customer Service Specialist to join our team. As a key member of our customer service team, you will provide administrative support to ensure the smooth operation of our airport customer service functions.Key ResponsibilitiesProvide advanced administrative support to...