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Airport Customer Service Specialist
2 months ago
Frontier Airlines is seeking a highly organized and detail-oriented Airport Customer Service Specialist to join our team. As a key member of our customer service team, you will provide administrative support to ensure the smooth operation of our airport customer service functions.
Key Responsibilities- Provide advanced administrative support to the Airport Customer Service Organization, including word processing, spreadsheet preparation, and presentation preparation.
- Screen, interpret, route, and respond to incoming calls, mail, email inquiries, and other department correspondence to ensure timely and appropriate responses are provided.
- Manage, respond to, and track Pride emails.
- Oversee and perform a range of diverse administrative duties for the department, including monitoring and strategizing upcoming department travel requirements, planning and arranging department conferences and meetings, and resolving concerns received to ensure timely and professional customer service is provided to both internal and external customers.
- Manage the department administrative budget and submit, track, and audit payroll for the Airport Customer Service staff.
- Track division leadership training records and assist human resources in coordinating leadership development training.
- Serve as an Authorized Signatory for Denver International Airport badging.
- Manage, communicate on, and resolve issues with the uniform program for Customer Service, Inflight, Aircraft Appearance, and Maintenance departments to ensure professional and updated appearance and accurate and timely invoice processing in line with Frontier's standards and procedures.
- High school diploma or GED required; Bachelor's degree preferred.
- 0 to 2 years of administrative experience or other relevant experience required.
- Experience in managing projects, tasks, and deadlines preferred.
- Prior airline experience preferred.
- Prior supervisory or leadership experience preferred.
- Competitive salary range: $49,200 - $61,500.
- Total Rewards program including a competitive base salary, short-term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time, and medical/dental/vision insurance.
- Flight benefits for you and your family to fly on Frontier Airlines.
- Buddy passes for your friends so they can experience what makes us so great.
- Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages.
- Discounts on cell phone plans, movie tickets, restaurants, luggage, and over 2,000 other vendors.
- Dress for your Day business casual environment.
- Flexible work schedules that support work/life balance.
