Bilingual Customer Service Specialist

2 weeks ago


Denver, Colorado, United States Randstad Full time

Company Overview: Randstad is a premier staffing agency dedicated to connecting talented individuals with leading organizations. We pride ourselves on understanding the unique needs of both our clients and candidates.

Position Summary: We are seeking a dedicated Bilingual Customer Service Specialist fluent in both English and Spanish to support our client, a prominent healthcare organization. This role is fully remote, with necessary equipment provided. However, candidates must reside within a specified distance from the training location.

Key Responsibilities:

  • Provide exceptional support to members, customers, and healthcare providers by delivering accurate and timely information.
  • Handle a high volume of inbound calls while maintaining professionalism and efficiency.
  • Build and nurture relationships with current and prospective members in alignment with compliance standards.
  • Assist in resolving inquiries and issues related to healthcare plans and services.
  • Collaborate with internal teams to ensure a seamless customer experience.

Essential Skills:

  • Fluency in English and Spanish (both written and verbal) is mandatory.
  • Strong communication and active listening abilities.
  • Proficient in navigating multiple software applications.
  • Experience in a call center environment is preferred.

Working Conditions: This position requires availability for weekends and holidays, particularly during the initial training period.

Compensation: The hourly wage for this role is $23.66, with additional benefits available based on eligibility.

Randstad is an equal opportunity employer, committed to fostering an inclusive workplace for all individuals.



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