Customer Service Specialist

2 weeks ago


Denver, Colorado, United States Endeavor Exteriors Full time
Job Overview

At Endeavor Exteriors, we are seeking a dedicated Customer Service Specialist to manage a significant volume of incoming and outgoing communications. The ideal candidate will quickly adapt to various scenarios, utilizing scripts effectively while addressing customer inquiries. This role is essential in providing support, insights, and guidance for purchases, ensuring customer satisfaction as the representative of our brand.

Key Responsibilities

  • Manage a high volume of inbound and outbound communications efficiently.
  • Utilize communication scripts while demonstrating knowledge of the company's offerings.
  • Assess customer needs, investigate issues, resolve complaints, and deliver effective solutions.
  • Maintain responsibility for calls throughout the entire process, including follow-ups with the escalation team.
  • Propose enhancements for systems and processes to improve operational efficiency.

Compensation: $60,000 - $80,000 annually

Incentives: $45,000 base salary with potential bonuses

Additional Responsibilities:

  • Memorize and apply scripts for products and services during customer interactions.
  • Foster positive relationships by exceeding customer service expectations, ensuring all inquiries, cancellations, and confirmations are managed effectively.
  • Identify sales opportunities and promote the company's product range, including upselling when appropriate.
  • Achieve daily performance targets related to service quality and productivity.
  • Utilize data and insights from customer interactions to recommend process improvements.

Qualifications:

  • High school diploma or equivalent required.
  • Prior experience in a customer support or call center environment is preferred.
  • Excellent active listening and verbal communication skills.
  • Strong problem-solving abilities.
  • Capability to multitask and manage time efficiently.
  • Experience in conflict resolution is a plus.
  • Sales experience is advantageous.

About Endeavor Exteriors

Endeavor Exteriors is a leader in the residential and commercial exterior restoration sector. Our offerings include windows, doors, siding, trim, and roofing, all supported by a double lifetime guarantee. Our team comprises seasoned professionals with over a century of collective experience. We are committed to transforming the exterior restoration industry and providing exceptional customer experiences.

Company Accolades:

  • A+ Rating from the Better Business Bureau
  • GAF Master Elite Certification
  • Member of the Colorado Roofing Association
  • Home Advisor Screened and Approved
  • Home Advisor Elite Service Recognition
  • Energy Star Award Winner: 2023 Partner of the Year - Sustained Excellence


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