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Healthcare Customer Service Specialist
2 months ago
Healthcare Customer Service Specialist
At SCL Health, we value your dedication and are committed to supporting your integration into our organization. As part of this commitment, we offer a sign-on bonus of up to $500.00 and a retention bonus of $500.00 when applicable.
Your Role:
As a Healthcare Customer Service Specialist, you will bring your energy, organization, and enthusiasm to your role. You thrive in a fast-paced environment and understand the importance of teamwork in delivering exceptional patient care.
About Us:
SCL Health is a nonprofit healthcare organization focused on person-centered care, with multiple locations providing a range of primary and specialty services. We prioritize the health of our employees and their families through comprehensive benefits, including medical, dental, and vision coverage. Our Healthy Living program promotes holistic well-being, offering financial incentives, digital resources, wellness classes, and counseling services.
Your Responsibilities:
- Welcome patients and manage incoming calls, ensuring accurate documentation in the electronic medical record (EMR).
- Schedule appointments for various services, including visits, procedures, and consultations.
- Register patients, confirming and updating demographic information as necessary.
- Collect and verify insurance information, ensuring compliance with pre-certification and authorization requirements.
- Inform self-pay patients about their financial responsibilities and assist with payment options.
- Process patient payments, ensuring accurate receipt issuance and account documentation.
- Maintain organized work queues and prepare medical records for patient visits.
- Promote the mission and values of SCL Health while adhering to service standards.
- Perform additional duties as assigned.
Your Qualifications:
We seek individuals who are dedicated to excellence. The following qualifications are required:
- High School Diploma or equivalent.
- At least one year of customer service experience is preferred.
- Experience in a medical or related field is preferred.
- Familiarity with medical terminology is advantageous.
Your Future:
We believe that your contributions will make a significant impact on our team and the patients we serve. At SCL Health, you will reaffirm your passion for this vital work.
