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Customer Service Specialist
2 months ago
JAC Construction Services LLC is a prominent player in the construction industry, renowned for delivering top-notch services across various sectors including commercial, residential, and industrial projects. We are currently on the lookout for a Customer Service Specialist to enhance our dedicated team.
Position Summary:
As a Customer Service Specialist, you will serve as the initial point of contact for our clients and prospective customers. Your main duties will involve managing incoming calls and inquiries, providing detailed information about our offerings, and coordinating appointments for our sales personnel. Additionally, you will be tasked with maintaining precise records of all communications and ensuring that customer inquiries are addressed promptly and professionally.
Key Responsibilities:
- Respond to incoming calls and handle customer inquiries with professionalism and courtesy.
- Deliver comprehensive information regarding our services and address any customer questions or concerns.
- Organize and schedule appointments for the sales team while keeping an orderly calendar.
- Maintain accurate records of all customer interactions within our database.
- Follow up with customers to confirm their needs have been met and offer further assistance as required.
- Address customer complaints and escalate issues to the relevant department when necessary.
- Achieve or surpass monthly performance objectives and targets.
- Collaborate with colleagues to enhance processes and procedures.
- Stay informed about company products, services, and promotional activities.
Qualifications:
- High school diploma or equivalent.
- Prior experience in a customer service or call center environment is preferred.
- Exceptional communication skills, both verbal and written.
- Strong problem-solving and decision-making capabilities.
- Ability to multitask and thrive in a fast-paced setting.
- Proficiency in Microsoft Office; experience with CRM software is advantageous.
- Willingness to work flexible hours, including evenings and weekends if required.
What We Offer:
- Competitive salary structure.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Paid time off and holiday compensation.
- Opportunities for training and professional development.
- A supportive and collaborative workplace culture.
If you possess a customer-focused mindset, outstanding communication abilities, and a commitment to delivering exceptional service, we encourage you to consider this opportunity with JAC Construction Services LLC.
