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Healthcare Customer Service Specialist

2 months ago

Denver, Colorado, United States SCL Health Full time

Healthcare Customer Service Specialist

At SCL Health, we are dedicated to providing exceptional care and support to our patients. As a Healthcare Customer Service Specialist, you will play a crucial role in ensuring a positive experience for our patients and their families.

Your Role:

In this position, you will be responsible for:

  • Welcoming patients and managing phone communications, ensuring all messages are accurately documented in our electronic medical record (EMR).
  • Coordinating patient appointments for various services, including consultations and diagnostic tests.
  • Registering patients by verifying and updating demographic information, while adhering to identification protocols.
  • Collecting necessary documentation such as insurance cards and identification, and verifying insurance coverage for services.
  • Informing patients about their financial responsibilities and assisting with payment processing.
  • Maintaining accurate records of patient interactions and financial transactions.
  • Preparing medical records for appointments by gathering relevant information and ensuring proper documentation.
  • Promoting the mission and values of SCL Health while adhering to service standards.

Your Qualifications:

We value your experience and skills, which is why we require:

  • A High School Diploma or equivalent.
  • At least one year of experience in customer service, preferably in a healthcare setting.
  • Familiarity with medical terminology is preferred.

Our Commitment:

We are committed to your well-being and professional growth. Our comprehensive benefits package includes medical, dental, and vision coverage, along with programs that support your holistic health.

At SCL Health, we believe in the power of teamwork and the importance of creating a supportive work environment. We look forward to welcoming individuals who share our values and dedication to patient care.