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Customer Service Specialist

2 months ago

Denver, Colorado, United States Endeavor Exteriors Inc Full time

Endeavor Exteriors Inc is on the lookout for a dedicated individual to become part of our team as a Customer Service Specialist. The successful candidate will be adept at managing a high volume of both incoming and outgoing communications, demonstrating proficiency in memorizing and adapting scripts as necessary. Key responsibilities include assisting clients, addressing concerns, and ensuring effective communication throughout the customer's journey.

Key Objectives of this Role:

  • Efficiently handle both incoming and outgoing communications
  • Adhere to communication protocols while showcasing product knowledge
  • Recognize customer requirements, resolve issues, and propose solutions
  • Facilitate follow-ups with the escalation team and suggest enhancements to processes

Core Responsibilities:

Retain knowledge of product and service scripts

Foster positive relationships with customers

Promote sales and revenue opportunities

Achieve daily goals for quality and productivity

Advise on process improvements based on analytical insights

Qualifications:

Preferred Skills and Qualifications:

High school diploma or equivalent

Prior experience in customer service or call center environments

Exceptional communication and problem-solving abilities

Capacity to multitask and manage time efficiently

Expertise in conflict resolution is advantageous

Sales experience is a plus