Administrative Assistant
4 days ago
About Us
One Medical is a leading healthcare organization dedicated to delivering exceptional patient experiences through innovative and patient-centric care. Our mission is to transform the healthcare industry by making quality care more accessible, affordable, and enjoyable for everyone.
We're a dynamic and diverse team of healthcare professionals who are passionate about delivering exceptional patient care. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting patients for years.
As a company, we're committed to building a diverse, driven, and empathetic team that thrives in a culture of feedback and growth. We're always looking for talented individuals who share our passion for delivering exceptional patient care and are committed to making a positive impact in the lives of our patients.
The Opportunity
We're seeking an experienced Administrative Assistant to join our team as a Patient Experience Specialist. As a key member of our office team, you will be responsible for delivering exceptional patient experiences through impeccable communication, problem-solving, and customer service skills.
As a Patient Experience Specialist, you will be the first point of contact for patients, providing a warm and welcoming experience that sets the tone for their visit. You will be responsible for managing patient intake, scheduling, and follow-up, as well as providing support to our healthcare providers and office staff.
Key Responsibilities
- Deliver exceptional patient experiences through impeccable communication, problem-solving, and customer service skills.
- Manage patient intake, scheduling, and follow-up to ensure seamless and efficient patient flow.
- Provide support to healthcare providers and office staff to ensure timely and effective patient care.
- Contribute to team development through rounding, attending team huddles, and participating in team problem-solving.
- Master our technology suite, including Slack, G-suite, Zoom, and our Electronic Medical Record System, to interact with team members and patients and complete daily work.
- Perform opening and closing duties, daily office upkeep, and maintain the look and feel of patient and employee-facing spaces.
Requirements
- At least 1 year of experience in high-touch customer or patient-facing roles.
- Strong written and verbal communication skills.
- Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
- A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
- Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Benefits
We offer a comprehensive benefits package designed to support your health and wellness, including:
- Paid sabbatical for every five years of service.
- Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
- Competitive Medical, Dental, and Vision plans.
- Free One Medical memberships for yourself, your friends, and family.
- Pre-Tax commuter benefits.
- PTO cash outs - Option to cash out up to 40 accrued hours per year.
- Competitive salary: starts at $22.75 per hour based on a full-time schedule.
Protecting Your Future
We offer a range of benefits to support your future, including:
- 401K match.
- Opportunity to participate in company equity programs.
- Credit towards emergency childcare.
- Extra contributions toward maternity and paternity leave.
- Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance.
- Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.
Physical Demands
This role requires mostly sedentary work duties, with occasional exertion of up to ten pounds of force and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods.
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