Director of B2B Product Development and Innovation

1 week ago

Bethpage, New York, United States Optimum Full time
About the Role

We are seeking a highly skilled and experienced Director of B2B Product Development and Innovation to join our team at Optimum. As a key member of our Product Development leadership team, you will be responsible for defining, developing, and delivering new products and features for our B2B Advanced Services and Security portfolio.

Key Responsibilities
  • Develop and refine the B2B Advanced Network Services and Security technical product roadmap, aligning with the company's overall strategic goals.
  • Define the technical product vision, goals, and KPIs to guide product development and technical product management efforts.
  • Build and lead a high-performing team, that partners with business-oriented product partners, as well as cross-functional technical resources, including product managers, sales engineers, engineers, designers, system development (IT) and other relevant roles.
  • Oversee the end-to-end product development process, from idea generation to launch, ensuring products are delivered on time and within budget.
  • Work closely with cross-functional teams, including product, sales, marketing, and customer support, to gather relevant input and ensure product-market fit.
  • Prioritize features, enhancements, and bug fixes based on market demand and customer feedback.
  • Manage the post-launch product lifecycle, including product performance, fix/patch/enhancement priorities, maintenance, and eventual retirement or replacement.
  • Continuously monitor product performance and customer satisfaction, making data-driven decisions for improvements.
  • Drive automation wherever possible, on all aspects of the product realization and life cycle process (Order thru Cash, and Service Assurance)
  • Ensure that product development activities align with product priorities, revenue and profitability targets.
  • Effectively communicate Advanced Network and Security product strategies, updates, and performance metrics to executive leadership, product partners, stakeholders, and the broader organization.
  • Stay informed about industry regulations and compliance requirements relevant to Advanced Networking and Security B2B products.
  • Conduct trials based on customer requirements and develop products in collaboration with the entire technology organization.
  • Stay up to date with emerging technologies and industry trends to identify opportunities for innovation and product differentiation.
  • Define and drive opportunities to enhance the customer experience, including evolution of Portals and the use of automation or AI/ML in the delivery and support of their products.
Requirements
  • Bachelor's degree; MA or MBA preferred.
  • Seven to ten years' experience successfully managing high-profile cross-functional products for major Telecommunication company.
  • Minimum ten years' experience in a product development and UAT
  • Knowledge of IP Protocols, Access Technologies (FTTH, Cable, FWA), and Secure Networking (MPLS, SDWAN)
  • Proficient in Security applications including but not limited to Adv Firewall, Unified Threat Management, Zero Trust, Micro-segmentation, End Point Protection
  • Extensive experience with engineering and technical architecture for B2B business models
  • Proven experience with technical product management, sales engineering, and product development
  • P&L knowledge with a strong track record of growth and accomplishments/achievements
  • Proven ability to collaborate across organizations.
  • Analytical thinker who uses data to drive decisions and balances both short- and long-term needs of customers.
  • Robust understanding of consumer behavior and experience using different channels to engage
About Optimum

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community.

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